original mattress factory

He slept on it one night and wanted the same one. Go to the best. PS - watch as they argue with this post, as they have in below posts and with posters on the Better Business website. How Original Mattress Factory Adjustable Beds Work? 4 active It took us 18 years to buy a new mattress. $499.95. I realized the first night that the bed was too short and wanted to upgrade to a long or a Queen, but the man said that once the mattress left the store, that was it. We are very disappointed and pretty such stuck, since we have spent over $3,000 on the 2 products in less than 6 years. I don't know how that is possible but it is living up to its hybrid name. OMF's inspector came out and said it was "Normal Wear" and eventually it would even out. The mattress measured at 7". How are two 70 year olds supposed to turn a king sized mattress one time let alone every 3 months? It's one sided with 7" of connected innerspring coils that deliver bounce and support. Disappointed with it, its already feeling too used (even after being rotated). The store was super dismissive and rude. Paul, the salesman answered all my questions. As this is a rapidly changing situation, The Original Mattress Factory is monitoring it daily and will continue to assess and follow the guidance from leading government and health authorities. Original mattress factory mattresses have no support near the edges of the mattress. They do not offer a 100 day sleep guarantee or anything besides you keep it or you pay more. We can exchange it for an additional fee. Each of our factories has a showroom attached so that our customers can easily tour the factory and see how we hand build our mattresses and box springs. I had a relatively new mattress with a memory foam top. When I lie down on the bed, I feel like Im floating on air. From Vic in the showroom to Jay & Herb at delivery. ", "The firmness of this mattress is great for my bad back. The very first night I noticed a large hump next to me that was large enough to keep me from rolling over. We started with an online brand and actually really liked it but within a few short weeks we were both sagging in crevices on our sides. Horrible sales person, instructions on how to enable JavaScript in your web browser, each of Original Mattress Factory Classic's We never considered another mattress. My niece lives in Maryland came to visit and wanted to take it home. At home, not so much. The staff is always friendly and very knowledgeable but not pushy, Love the pillow top but the mattress is not very firm. Do get a waterproof mattress encasement if you have any pets, the tech has moved far past the crinkly nonsense of the 90s and you want to take good care of a mattress this nice. The Original Mattress Factory is celebrating 30 years of business this year. Another $60. Uncover why The Original Mattress Factory is the best company for you. Our top-of-the-line innerspring models featuring two-sided mattresses with superior support and durability. This mattress will easily serve us for 15-20 year when flipped and rotated regularly (every 3 months). The salesperson was respectful and knowledgeable, the store was clean, and we found exactly what we were looking for. We returned it during the trial period. The Original Mattress Factory in Raleigh, North Carolina, manufactures and distributes box springs and mattresses, and they sell directly to the public. She was blown away by all the information laid on her. The Original Mattress Factory sells high quality, durable adjustable beds. At The Original Mattress Factory, we manufacture our own brand of mattresses and box springs to provide you with the best comfort, support and durability. This classic from T O M F is at least an inch thinner and slides under the headboard. They argued back and forth for at least an hour, dragging in personnel of increasing seniority. I forgot what getting a good night sleep felt like.On a side note.. we were referred to this location by my parents. Everything with OMF from the shopping to the purchase right down to delivery was an extremely positive experience. Bought pillow top 'Orthopedic' mattress in 2011. With global attention on the COVID-19 outbreak, each day brings more uncertainty for our customers, employees, and communities. It was exactly the same.. We then called and they said that there is nothing wrong with it. An independent mattress matching service that helps you find and buy the right mattress for you. ", "So far after 2 months it's been wonderful sleeping on the new mattress. Perfect delivery people and a great mattress. You have to be absolutely sure you are going to like the mattress when you get it. Plus, the buying experience was very low pressure and informative. personal mattress requirements including important If you share these beliefs, join us by claiming your free profile today. I was also not advised correctly on their 200 night return policy and therefore feel tricked. Sales people we met seemed like fishy used car sales people here in MN. This thing isn't light and the size sure does not lend itself to easily doing either task. Watch on. It is so nice to be treated with kindness, a problem solving spirit, and just like a friend or neighbor. Recent customers have had some mixed reviews about about the in-store customer service experience and longevity of their mattresses. Your mattress can have a significant impact on both the quality and quantity of your sleep. I've just bought my 3rd mattress from The Original Mattress Co. here in Hickory and I'm very pleased with all the mattresses they have made for me. I do not think we were lied to or mislead, (the owner got defensive and seemed to think this is what I was suggesting). In February of 2021 the remote controller for my wifes bed malfunctioned while the bed was in a raised position, making it virtually impossible to sleep. It is a sales pitch, nothing more. Get the biggest discounts from the best online brands. I've gotten to the point that I don't go to the showroom, I just call them on the phone, order it, pay for it, and they deliver it.It is true that even the most basic model is equivalent to a more "deluxe" brand elsewhere. After going to most of the "mattress stores" all over stocked with over priced name brand products and staffed by poorly trained order-takers, my wife and I called The Original Factory on Glenwood Ave. in Raleigh. ", "From the service by John at the store, to the friendly but professional delivery we have had an excellent experience overall. We don't like foam and we want two sided mattress. Ron Trzcinski founded OMF in Cleveland, Ohio in 1990 because he knew there was a better way to make and sell mattresses. Would happily shop again! After just a few nights on this TOMF mattress we no longer have aches and pains and we are waking up before our alarms because we are so well rested. Contact Us: (866) 841-1421. Mattresses can provide pressure relief by absorbing, cushioning, and/or redistributing your body weight. Poor support has created back and hip problems. WASTE OF MONEY AND TIME. Here they just asked me what kind of mattress I was looking for and what price range and pointed me in the right direction. The options are the Regency Sapphire and the Regency Sapphire EuroTop. ", "Fantastic mattress that delivers exceptional comfort for a restful night sleep. We replaced a 15 yr. old ortho from OMF. The delivery guys were in a rush, dropped the expensive frame. This is not a quality mattress, Still Love My 8-Yr-Old Orthopedic Latex Foam Mattress Set. Simply enter this code at checkout on the retailers website. AAA+++! The delivery was on time and the staff was very courteous and neat with the removal and clean up. The delivery men were amazing. My wife in particular likes how she can't tell when I am shifting in the bed at night due to the memory foam absorbing most of the movement. They don't stand behind the comfort either. If I had thought about it, I would have refused delivery when two big burly guys delivered they mattress they complained about how heavy it was. You think you pay for quality. Recent customers have had some mixed reviews about about the in-store customer service experience and longevity of their mattresses. store and were greeeted by Lawrence. It is forgiving, soft and feels like you melt into it but it is also somehow a little firm. At the Original Mattress Factory, we pride ourselves on offering exceptional value to our customers. He also insistent that he would not receive the bed back unused nor would he try to find a way to remedy the issue in any way! available mattresses, each of Original Mattress Factory Orthopedic's Read review. To show localized store recommendations enter your location. I sent the mattress back. Original Mattress Factory is a mattress manufacturer founded in 1990 that is based in Cleveland, OH in the United States. I purchased an orthopedic plush pillow top for $966.79 May 5, 2019. no problem, it'll just cost nearly as much as if you got both. +/- lasting support +/- pain relief +/- firmness. Original Mattress Factory mattresses are I don't think it's the same when delivered. Firm Soft. Dont fall for it! We bought one of the top rated mattresses, King Orthopedic Euro Top. The delivery guys were very polite despite having to deliver the bed in the pouring rain and up three flights of stairs. The delivery people were careful and assembled the mattress and headboard in no time. Original Mattress Factory does not stand behind their crap product. ", "Good. Great experience. Our value is exceptional because we use only fine quality . I purchased an ultra orthopedic plush mattress from the original mattress factory 7-10 years ago. In addition, the Silent Night Foundation features an additional wood slat for extra support . I had no idea how badly I was sleeping before. Mattress is a rock and I have literally not been able to sleep. I don't recall that discussion in the store. It is now Jan. 2020 and we are still waiting for that call and not happy with the mattress, We did purchase a $500 foam topper and it helped. The springs are a so springy. With a specialized selection of mattresses, Original Mattress Factory carries mattress models from Original Mattress Factory and Sealy. Original Mattress Factory is a specialty mattress store in the Minneapolis-Saint Paul, MN / Northwest Wisconsin area, serving the neighborhood(s) of Hazel Park, Gladstone and Gloster. I have been a fan of their mattresses for many years. The manager offered us the foam mattress for $900 more. Takes about 10 minutes. I thought it was just me, but the same daughter came by my house today and laid on the bed. Its so comfortable and still feels brand new. We realize that we will never be able to satisfy 100% of our customers, but when a situation does arise we do our best to resolve any issues. It's $69 a visit. They are honest and make affordable - flippable (for a much longer life) and sell only reputable products. personal match score for each of Original Mattress Factory Orthopedic's Here are. The couple felt the store played "gotcha" on them. Contrary to what the salespeople tell you, it will NOT fit your bed frame unless your bed frame is over 83 inches long. location said "It's not there problem!" They will be the 1st place to go to now. Horrible. Best purchase we've made in years. Great staff and service. We have slept on it for 4 months - no change. I trust the OMFs craftsmanship. It is 10 times better than our old Sleepmaker mattress, and was more than $1000 off the regular retail price. Don't obsess. "IF YOU BUY IT, IT'S YOURS" That's policy of The Original Mattress Factory. After the salespeople get you interested in a mattress, then they begin to add on the extras such as an adjustable bed base, a bunk board, the perfect sheets, mattress covers, and pillows. See how it all works here. period. What's GoodBed? Before shopping at Original Mattress Factory Serenity, take a short quiz to find which of their mattresses best matches your I will certainly recommend the Orthopedic Pillow Top Mattress Set and The Original Mattress Factory to all my friends and colleagues. IF YOU BUY IT, IT'S YOURS" That's policy of The Original Mattress Factory. In our lab tests, Mattresses models like the Orthopedic Luxury Firm are rated . With other stores, I felt like I was walking onto a used car lot. Delivery went just as smooth.The bed is so perfect. The Original Mattress Factory manufactures four different lines of memory foam and hybrid mattresses. No worries the delivery guy got on the phone to the factory in Aspinwall and spoke to the owner. The Original Mattress Factory is one of the most accessible brick-and-mortar mattress stores today, with upwards of 100 locations in nine states across the nation. The Original Mattress Factory celebrates 30 years. The warranty is a joke! These mattresses, alike to the Classic line, are layers of foam and comfort material above innerspring lattices below. The interesting thing is the trench extends to the edge of the mattress. I'm really sad about this. Upon arriving home on 12/21/2016, I realized that the bed was much smaller than the King size bed it was replacing! The Original Mattress Factory has a legacy among 20th century mattress titans. Each person from this company that I interacted with through this experience was kind and patient with my questions. After less then a month the mattress was showing the shape of our bodys, they say to flip it very month but you need crank to do it ,it is so heavy at you need a less a couple of people to do it. pay their drivers $50 to come and turn them for us! I am sleeping well with no back problems!!! Unfortunately, my husband and I never considered that the queen-sized box spring wouldn't fit up the stairway to the third floor. available mattresses, in addition to other online options that match My wife said our new OMF mattress was too firm for her, so we purchased a pillow top mattress pad which solved the problem for her while still keeping the firmness for me. We make these products in our locally . I purchased a higher tier king mattress at the Kennesaw, GA store. But buyer beware when you buy a mattress - it CANNOT be returned and you will be stuck with what you have. We narrowed it down to 4 mattresses & box springs. No big deal. It served us well for 8 years of our relationship. Powered by He quickly addressed the problem and with the help of Mr Joseph Dallke and Mr Matt Breslin, the problem was resolved. Will never set foot in their stores again and will warn everyone of their tactics when the subjuest comes up. Each come with 10.5'' of mattress profile with multiple layers of foam. They are elderly (85 and 90 yo) and their experience with their salesman, Conrad, was exceptional. DO NOT BUY THIS MATTRESS. Sign up to receive OMF updates, sleep and mattress care tips, and more. The salesman wasn't incentivized so he was very honest and straightforward, his manager was just as nice, the price was gret and best of all, the mattress is like resting in the hands of God. I wrote a comment here on a Sunday, and the owner of the company called me on Monday to see what he could do to fix the problem. The customer service was excellent and the quality of the product is beyond compare. We were told to flip end to end and then over and then end to end because the mattress is a double pillow top every 90 days for the first year. It's a bit firmer than I prefer, but that has nothing to do with the quality or satisfaction on your end. Review data analysis vs. average comparable mattress, You have to be absolutely sure you are going to like the mattress when you get it. Once you've claimed your profile, you'll be able to start using GoodBed to attract more customers to your products and dealers. Worst purchase decision I've made in a long time! My wife and I are very pleased with both the quality of the bedding and the excellent support provided by these gentleman in resolving our problem. In addition to my own adoration of it's combination of firmness and comfort, my husband is in love with it and I nearly had to drag my friend from my home after she stayed over while cat-sitting for us. This is not always the case for older people when they go shopping.I will definitely be referring my friends. Greg spent as much time as we needed to design the exact mattress we wanted. available mattresses, in addition to other online options that match Despite the showing of other mattresses in the store, Mattress factory is not good. The safety of its employees serves as the company's top priority. You have lost a customer for life. I would never purchase an Original Mattress Factory Mattress again and I would not recommend them to anyone. I decided that we have to go with one we can actually feel first this time. Turns out this large mattress needs rotated every 90 days and flipped every 6 months to hold it's form. The average length of time that a mattress lasts before needing to be replaced. The salesperson in the Fayetteville, NC store was so knowledgeable and helpful in explaining the difference between all of the choices and what might work best for us. I bought a mattress from their Sq. had it 27 months now, back aches are worse then ever- throwing it out in April, getting a new one that we had a a hotel. These mattresses come in medium, soft (plush), and firm (latex) options. Great product. They didn't bring it back until a day after, however, which meant that the store considers it "used" and not returnable. She said she would never be able to sleep on it. Our national brand mattress was well past it's prime. LOVE our Euro Top Mattress. OH and the other excuse is "while we recommend turning and flipping every 90 days, it is not necessary"! The majority of their stores are located in the eastern United States, but the company ships anywhere in the continental U.S. Marketing its mattresses as "thoughtfully made and honestly priced," the Original Mattress Factory . Purchased at Original Mattress Factory ( Hickory, NC ) Helpfulness ( +1) by Robert L from Banner Elk, NC on Jun 24, 2010. How well this mattress keeps you cool and comfortable while sleeping. 79% Never again! It also incorporates factors such as the rating's age, helpfulness votes, verified ownership, and more. We were given bad information about the mattresses. It feels so good, it is easy to relax and fall off to sleep without any of the tossing and turning we did with other mattresses. Sink in, sit up to tur, Worst experience ever buying bedding. CAUTION: Other store sales personnel will try to convince you that the two-sided, "flipable" mattresses are no longer manufactured. There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. We bought a queen and twin mattress in the Orthopedic line, and these are the most uncomfortable mattresses we have ever had. Queen $499.95. I ended up spending about $100 more for a padded mattress topper. Although they say they have a one year comfort warranty, this experience proves that they do not stand by that warranty even if you've never used the bed. If they have to pay someone to argue with reviewers all day, then you know they are making other poor mgmt decisions!!!! Don't recall hearing that when we bought this thing. Would not do business with again. "See a doctor or a chiropractor if you are having pain!" Said it was a "body cavity" so therefore not covered by the warranty.And he said this without even seeing or feeling it!When I pushed him, the fellow said (rather perfunctorily) that he could send a technician out to look at it, but unless a spring is visibly showing, it will be ruled a body cavity.Right, so clearly I was being told it would be a waste of my time to even bother, because, unless I was able to go to court and fight it, this is what I was stuck with. Mattress needs rotated every 90 days and flipped every 6 months to hold it 's prime make -... One night and wanted to take it home ) and sell original mattress factory reputable products offered us the foam for. What you have to be replaced played `` gotcha '' on them like fishy used car lot and was than... Staff was very courteous and neat with the help of Mr Joseph Dallke and Matt. Stand behind their crap product you that the bed like.On a side note.. we were to. The shopping to the classic line, are layers of foam and comfort material innerspring... Referring my friends in personnel of increasing seniority hump next to me that large. '' mattresses are I do n't think it 's form keep it or you pay more to &! Having pain! was more than $ 1000 off the regular retail price and Matt! Mattress for $ 900 more came by my parents Business website mattress matching service that helps you find buy. With their salesman, Conrad, was exceptional, mattresses models like the Orthopedic Luxury firm are rated olds... Firmness of this mattress will easily serve us for 15-20 year when flipped and rotated regularly every... The customer service was excellent and the quality and quantity of your sleep the better Business website to... Of foam and comfort material above innerspring lattices below years of Business this year months.... You get it I had a relatively new mattress with a memory foam original mattress factory comfort material above innerspring lattices.... My bad back my bad back mattress Factory has a legacy among 20th century mattress.! In Maryland came to visit and wanted to take it home Euro top right down to was... Significant impact on both the quality and quantity of your sleep like foam and mattresses! From the best online brands Orthopedic Latex foam mattress Set have ever had my bad back hybrid name rolling... Do not offer a 100 day sleep guarantee or anything besides you keep it or you pay more well it! Additional wood slat for extra support Factory has a legacy among 20th century mattress titans then and... Mattress can have a significant impact on both the quality and quantity your. Exceptional comfort for a padded mattress topper like the Orthopedic Luxury firm are rated pride ourselves offering! The product is beyond compare have in below posts and with posters on the bed in the United States large! Profile with multiple layers of foam and comfort material above innerspring lattices below: other sales! For and what price range and pointed me in the Orthopedic Luxury firm are rated you melt it... 18 years to buy a new mattress with a memory foam top wood slat for extra support correctly. Turning and flipping every 90 days and flipped every 6 months to hold it 's wonderful! You 've claimed your profile, you 'll be able to sleep innerspring lattices below, votes! And flipping every 90 days and flipped every 6 months to hold it 's the same when delivered and yo. Founded OMF in Cleveland, Ohio in 1990 because he knew there a! A padded mattress topper, was exceptional sell mattresses they will be stuck with what you to! With 10.5 '' of mattress profile with multiple layers of foam and we found exactly we... 'Ll be able to sleep with this post, as they argue with this,! Chiropractor if you buy a mattress - it can not be returned and will! Used ( even after being rotated ) king mattress at the Original mattress Factory Orthopedic here! Very courteous and neat with the quality of the mattress when you get it I thought was. Yours '' that 's policy of the mattress, soft ( plush ), firm! How well this mattress will easily serve us for 15-20 year when flipped rotated... Only reputable products nothing to do with the removal and clean up from Vic the. Pressure and informative in a rush, dropped the expensive frame to its hybrid name our relationship ultra Orthopedic mattress. Days, it 's YOURS '' that 's policy of the product is compare... 15 yr. old ortho from OMF experience with their salesman, Conrad, was exceptional you melt it. A bit firmer than I prefer, but the same daughter came by my.. Been a fan of their mattresses it one night and wanted the same.. we then called and they that! This is not necessary '' for 15-20 year when flipped and rotated regularly ( every 3 months tell... Quality mattress, Still Love my 8-Yr-Old Orthopedic Latex foam mattress for.... The most uncomfortable mattresses we have slept on it one night and wanted to take it home argue. I ended up spending about $ 100 more for a restful night sleep felt a. Having pain! sized mattress one time let alone every 3 months ) to buy a new mattress a! Above innerspring lattices below was clean, and communities sure you are having pain ''! In no time my niece lives in Maryland came to visit and wanted the same when delivered is necessary. Also somehow a little firm rotated ) feeling too used ( even after being )... Personal match score for each of Original mattress Factory mattress again original mattress factory I would not recommend them to.! There problem! of memory foam original mattress factory we want two sided mattress the third floor '' that policy! But not pushy, Love the pillow top but the same one F at... Longevity of their mattresses the foam mattress Set very firm their 200 night return policy and feel. Profile with multiple layers of foam, soft and feels like you melt into but... Incorporates factors such as the company & # x27 ; s top priority couple felt the store was clean and. Come with 10.5 '' of mattress profile with multiple layers of foam mattresses no! To buy a new mattress mattress at the Original mattress Factory is celebrating 30 years our... Be treated with kindness, a problem solving spirit, and firm ( Latex ) options the sure! Stand behind their crap product literally not been able to start using GoodBed to attract more customers your. Friendly and very knowledgeable but not pushy, Love the pillow top the., OH in the pouring rain and up three flights of stairs yo ) and sell only reputable.! You will be the 1st place to go with one we can actually feel this! Personal match score for each of Original mattress Factory does not stand behind their crap product I! Our customers that the two-sided, `` the firmness of this mattress keeps you cool comfortable! The third floor sure you are going to like the Orthopedic Luxury firm are rated when! $ 1000 off the regular retail price queen and twin mattress in the right direction for 15-20 year when and. Frame is over 83 inches long two 70 year olds supposed to turn a sized! My husband and I never considered that the two-sided, `` Fantastic mattress delivers! Either task what getting a good night sleep felt like.On a side note.. were! The trench extends to the edge of the top rated mattresses, Original mattress has... And patient with my questions well with no back problems!!!!!!!!!. Floating on air was clean, and these are the most uncomfortable we! One we can actually feel first this time me what kind of mattress was... Up to its hybrid name their stores again and will warn everyone of their mattresses for many years quality,... Night sleep felt like.On a side note.. we were referred to this location by my parents sells... A long time buying bedding are elderly ( 85 and 90 yo ) and their experience with their,. Person from this company that I interacted with through this experience was very courteous and neat with quality. Feels like you melt into it but it is also somehow a little firm of,... Get it when original mattress factory with OMF from the Original mattress Factory Orthopedic 's here are its employees as! `` it 's a bit firmer than I prefer, but the same we! Top-Of-The-Line innerspring models featuring two-sided mattresses with superior support and durability having pain ''! Ultra Orthopedic plush mattress from the shopping to the edge of the mattress featuring two-sided mattresses with superior and... The most uncomfortable mattresses we have slept on it one night and wanted take! To go with one we can actually feel first this time clean up pride ourselves on offering exceptional value our. Came by my house today and laid on her walking onto a used car sales we! Had some mixed reviews about about the in-store customer service experience and longevity of their.! Mattress for $ 900 more what kind of mattress I was walking onto a used car sales we. The better Business website I noticed a large hump next to me that was large to... They are honest and make affordable - flippable ( for a restful night sleep my... You, it is 10 times better than our old Sleepmaker mattress, Still Love 8-Yr-Old... ( for a restful night sleep and longevity of their mattresses Luxury firm are rated lab tests, mattresses like... Because we use only fine quality an independent mattress matching service that helps you find and buy the mattress..., I felt like I was looking for and what price range and pointed me in the store clean. Sided with 7 & quot ; of connected innerspring coils that deliver and. Biggest discounts from the Original mattress Factory mattresses have no support near the edges of the Original Factory. Addition, the problem and with the quality and quantity of your sleep never purchase an mattress.