Raw and graded trading cards are eligible for Authenticity Guarantee if they meet the following criteria: The following trading cards are not currently eligible for authentication. I appealed the case and provided additional photos and received a response saying "because the shoes were listed as pre-owned, and were found to be authentic, we have closed the case again in favor of the seller.". The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. Sellers are required to deliver the item to the address in the Order details, unless the buyer selected a local pickup option. If the pictures show even part of what you did not like about them, then maybe you should have contacted the seller before buying. Might as well have cgc grade it while it's there. A sneaker is deemed to be "Customized" if it has been modified from its original state, Examples of this include shoes with personalized elements, custom artwork, or any modifications that did not come with the original sneaker, Accessories such as laces will not be authenticated if they are noted in the listing as replacements, In such cases, the condition of accessories would instead be verified against the listing, Items shipped to or from US unincorporated territories or army or fleet post office addresses, Listings where the delivery is local pickup or in-store pickup, Items shipped to buyers located in Canada or Australia, if returns are accepted in the listing, listed at $500 or more, or sold in an auction for $500 or more, If the Buy It Now price is $500 or more but you sell for a best offer or auction price of less than $500, it will still be eligible for authentication, sold on ebay.com to a buyer with a US shipping address, If the Buy It Now price is $250 or more but you sell for a best offer or auction price of less than $250, the cards will still be eligible for authentication , Cards with autographs placed on them by the manufacturer, via sticker or pre-signing, can be authenticated, Cards with relics, patches, aftermarket signatures or autographs that were placed on the card in person can be authenticated, but the authenticity of the embedded relic, autograph, patch, etc., cannot be guaranteed, Cards must be sold on ebay.com by a seller located in the continental US to a buyer located in the continental US, Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, From one of the following brands (Cartier, Tiffany & Co, David Yurman, Van Cleef & Arpels, Bvlgari orRoberto Coin) or unbranded (no attributable designer, brand, or logo). If the buyer does not ship the return by the specified date, eBay may close the return request. We'll then send sellers a pre-paid FedEx shipping label so they can ship the sneakers to the authentication center, free of charge. Items included in the eBay Authenticity Guarantee program display a blue Authenticity Guarantee check mark badge. I would be up that guys ass getting at LEAST partial refund on that bs. I got totally screwed. 1 Look for watches with the Authenticity Guarantee badge and make your purchase. Both of these are higher up than eBay, and one way or another, you'll get your refund. There is no opt in or opt out option. For local pickup items, evidence that the buyer has received the item may include: Items collected by a third party on behalf of the buyer, The buyer arranged their own shipping method, such as a courier pickup, The buyer provided an invalid or incorrect address at checkout, The item was sent to another address after original delivery, The item was shipped internationally and didn't clear customs because fees or duties weren't paid. If an item is being returned for remorse reasons, the listing states which party is responsible for return shipping. How it works for ungraded cards. As a buyer, for your transaction to be eligible for eBay Money Back Guarantee: As a seller, for transactions where eBay Money Back Guarantee applies: Eligible payment methods, excluded items, additional exclusions. Raw and graded trading cards are eligible for Authenticity Guarantee if they meet the following criteria: The following trading cards are not currently eligible for authentication. eBay authenticity problems ! Only watches sold in the Wristwatches category for $2000 or more are currently eligible. There are some exceptions for vintage watches: To be eligible, watches must be sold on ebay.com by a seller located in the US, UK, Canada, Japan, Italy, Germany or South Korea. I appreciate the tips though. eBay covers all costs of the authentication process. Items in the Authenticity Guarantee program need to be shipped to the authenticator. Visit our Authenticity Guarantee page for buyers - opens in new window or tab. 08:18 PM. The latest date for the buyer to report that the item hasn't arrived is 30 calendar days after the latest estimated delivery date or 7 calendar days after the event date, whichever is later. The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, TSA confirmed that my Geodes are Yandhi-less . To filter by Authenticity Guarantee items only, simply scroll down to the Show only section and check the Authenticity Guarantee box. Once the authenticator confirms the item is consistent with the listing title, description, and images, they perform a physical authentication inspection. But, I seriously doubt they disassemble them (remove the insoles). For others who responded to this thread, the authentication program ensures buyers receive items that are authentic and that meet the conditions as stated in the item description and protect sellers from unwarranted claims. Wow what you received looks like the sole of the shoe not the inside. Ebay is **bleep**. this is straight up gross and I have zero tolerance for blatant lies like the one told by this seller. How can buyers search for Authenticity Guarantee items? Normally this should leave them vulnerable to INADs, but obviously that doesn't apply here. Proof that the buyer collected the item Why can't I see the buyer's shipping address? What items are eligible for eBay Authenticity Guarantee? We require all of the following to prove a successful return delivery: If the party responsible for return shipping does not use a tracked service that meets these requirements, a case may be decided against them if the returned item doesn't arrive. If eBay determines that a buyer is entitled to a refund under this policy and issues a refund to the buyer on the seller's behalf, eBay may seek reimbursement from the seller by invoice, or by collecting the amount of the reimbursement from the seller as described in the Payments Terms of Use - opens in new window or tab. Once the services has deemed the shoes as described then eBay is now going to believe the neutral 3rd party over anything the buyer or seller say. If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to you and the buyer will receive their money back. New brands and models will be continually added to ensure the most in-demand sneakers on eBay are included. One solution is to open an item not described correctly return and reorder the correct shoes It is sad that a simple mistake like this one cannot be resolved instantly by the seller sending the correct shoes and a return label for the incorrect shoes 2 business days after receiving the returned item. One of the foundations of the eBay experience is the level of trust between all members of the eBay community. Buyers and sellers may have a return case decided against them if they do not meet the requirements listed below and/or take action within the time frames specified in this policy. Please use all pictures to see that shoes are new, even include ebay authenticity guarantee pre-shipping. Your purchase is sent to the authentication team who personally inspects the item, checks it against the listing, and authenticates it. For others who responded to this thread, the, 7 Questions with Stephanie Garcia of MamaBreaks, Seller Protections for shipping delays due to winter storms and flooding, 7 Questions with Gerron Moore of Big Dreams, IRS announces delay in new $600 1099-K tax reporting threshold, Seller Protections are in place for sellers impacted by Winter Storm Elliott, 7 Questions with Camilla and Khang of TheFIResellers, USPS decreased rates for Priority Mail labels effective December 9, 2022, In Celebration of Sellers and Small Business, URGENTjoin our grassroots campaign to raise the new IRS tax reporting threshold, 7 Questions with Alex Carrera of Save A Suit, FedEx Home Delivery Rates Decrease Effective November 8, 2022, Shipping labels update for Authenticity Guarantee-eligible sneakers. When I left the neutral I was still under the impression that Ebay would work with me and set up a return. For most purchases, buyers are refunded to their original payment method. Everytime a buyer files a "not as described" report, the money always went directly back to buyer. Authenticated items are covered by eBay Money Back Guarantee, assuming all other eligibility criteria are met. A message from Adam Ireland, VP and GM, eBay US, 7 Questions with Rosalia Villa of Ugg Queen. looks like dog hair and sweat stains.. looks like crumb deposits near the bottom, dude wow. eBay Authenticity Guarantee is currently available for watches, sneakers, trading cards, jewelry, handbags and wallets. How can that be? This inspection ensures that the item purchased matches the listing description and verifies the item's authenticity. Your only option at this point is to do a chargeback with your credit card company. Buyers can find estimated delivery information in their Purchase history. They also must be sold to a buyer located in the continental US. If the seller does not refund the buyer and return tracking shows the item was delivered, eBay may automatically issue a full refund on the seller's behalf. The eBay Seller Spotlight podcast has launched! It's worth noting that eBay takes a 20% . After a while you can call and get that number raised. A watch is deemed to be customized if the original brand parts have been replaced with non-brand parts or parts not original to the model or era, or if components have been modified from the original design, e.g. They are made in more than one factory and with different tooling. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will also not be eligible. If an item is being returned, the seller is responsible for return shipping. Items in the Authenticity Guarantee program need to be shipped to the authenticator. Your item is carefully inspected inside and out to make sure its authentic and matches the listing. That combined with the brand new insoles had me confident that it was a safe bet. Industry experts carefully inspect your luxury handbags. Idk lol but i dont think I would ever purchase "worn once" sneakers. item sent new with velvet pouch bag satisfaccin guarantee if you have any problem with your purchase please contact us first via messages. eBay will not authenticate ineligible items. Holy Foul Feet Batman!!! Press question mark to learn the rest of the keyboard shortcuts. I know what you mean with the "intentionally vague" item condition. There are some exceptions for vintage watches: To be eligible, watches must be sold on ebay.com by a seller located in the US, UK, Canada, Japan, Italy, Germany or South Korea. If a buyer chooses to use eBay currency conversion by selecting to pay in their local currency at checkout, the same exchange rate used at the time of purchase is applied when a refund is issued. I am shocked.. For some reason a lot of sellers seem to be intentionally vague about the condition of their items. Nobody cared, they just took my money and automatically closed the case I tried to open. 08:16 PM Copyright 1995-2023 eBay Inc. All Rights Reserved. Like I said in another comment, I don't expect perfection from the authenticator. 4 The authenticator sends the watch to you via fast, tracked, signaturerequired delivery. If we're unable to send refunds to the buyer's original payment method, we may provide refunds by another method such as PayPal, or by coupons or vouchers redeemable for purchases on eBay. If you open a case right after purchase, of course you'll lose. The payment was instantly processed. The following handbag and wallets brands are eligible for Authenticity Guarantee: To be eligible for authentication, handbags and wallets must also be: Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will not be eligible. I got screwed. If the authenticator determines your item's condition doesn't match the item condition you provided in thelisting,we'll refund the buyer and return the item to you. If the seller hasn't responded, or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. Im sorry this happened to you. If the authenticator determines your item's condition doesn't match the item condition you provided in thelisting,we'll refund the buyer and return the item to you. listed in one of the following Jewelry categories: contain at least one component from each of the following criteria: A fine metal: Sterling silver (925+), gold (10K+), palladium (500+) or platinum (850+), For plated metal, base metal composition must be fine as listed above, If it has a main/side gemstone (0.20ctw or more/per stone) it must be one of the following. . There is no fee for AG at this time. Multipoint inspection We take fraud and counterfeits seriously. Then they shipped my item to the buyer. Might have some protection there. How can buyers search for Authenticity Guarantee items? eBay Money Back Guarantee covers most transactions on eBay. I needed a black and white shoe for work, just like the pictures on eBay of the shoe I bought. If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to you and the buyer will receive their money back. Authenticity Guarantee is available for all conditions and in all listing formats. If the seller is responsible for return shipping: Under eBay Money Back Guarantee, time frames to report an issue or request a return may be based on: The table below sets out which of these applies when determining the latest date to report an issue or request a return. 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