No solution offered by your team. Customers call the service one of the most honest because it is one of the few companies that frankly admit their mistakes if there are any. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Three years after the company was founded, it managed to achieve good results: AXS officially sold tickets for 40 venues in America and the UK. You may bring a small bag with you to most of our shows. Der Dienst nutzt Cookies, wodurch Daten verarbeitet werden. This is because the ticket price is set by the sellers, not by the service staff. AXS Mobile ID via the AXS app is the only form of entry, but if you dont have access to a smartphone, you may use the credit card you used to purchase the tickets. Theyll also need to get the AXS app. We have made changes to our Privacy Policy. Just follow the simple steps to make the tickets officially yours. Business Profile AXS Event Ticket Sales Headquarters Multi Location Business Find locations Contact Information 425 W 11th St #100 Los Angeles, CA 90015-3467 Get Directions Visit Website (213). We are estimating two-four weeks for items to become in-stock, and well ship complete orders as soon as possible. Read more about them (available in several languages) at the ZKE: Zentralen Kommunalen Entsorgungsbetrieb. For shorter trips up to 3 stations (Kurzstrecke), a one-way ticket costs 1.90. Eventhough we didn't have to wait all that long. Tour a state of your choice on local and regional services for a whole day. I will never knowingly use them again.PS: looking at other reviews, I am waiting for the same automated response from the AXS robot asking for more information, to be ignored again. This policy may change depending on the performer or at the discretion of management. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Crappy buisness practice!!! On April 1, 2023, I purchased two tickets from Stubhub for the event for $130.00. Patrons can also get credit for upcoming performances in lieu of refunds which is especially ideal for the nonprofit theater companies being hit hard by the quarantine. We really need our e-ticket email now. Sign into your AXS Account and click Listings, Valid, State-issued, Drivers License (not clipped or punched VOID), Valid, State-issued, Identification Card (, The name of the item you received in its place, A clear photograph of the item you have received, Masks are final sale and are not eligible for returns and exchanges, Sale items cannot be returned or exchanged. One of them is the OS blocks large volumes of ticket purchases by computer programs that are often used by ticket sellers. The management is doing everything possible to focus on the efficiency of cooperation with customers and quick response to different situations. I assumed I would have to sell it but no help offered we unfortunately lost my sister who I purchased the gift for. I was a little slow to do it so the passes had all sold out. Its been three weeks and I am still trying to get payment for tickets I sold 6 months ago and cant get hold of anyone , I cannot believe I am still awaiting my refund 7 months later. First Avenue, 7th St Entry, Turf Club, and Fine Line are primarily general admission, standing room only venues. Buyers get tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit. Scripted call center response - not able to offer any support. bridgewater high school field hockey; monarchy and dictatorship similarities and differences You will receive an email once your order has shipped. Below you'll find an important update on COVID-19 and your events. This fee helps the company to cover the costs associated with the support of the service itself, technical and other details. Please visit our help page or contact customer support for assistance. If you have questions about a ticket purchase, please contact AXS by submitting a request or Live Chat. Der Dienst nutzt Cookies, wodurch Daten verarbeitet werden. Large bags, including messenger bags and backpacks, must be left at coat check. 2 Posts. Remember, your friends can always transfer tickets back to you. We use dedicated people and clever technology to safeguard our platform. the cottages at tucson resident portal; 2021 iowa custom farm rates; biggest human skeleton ever found; Blood Donation. The service offers a very convenient familiarization system: you can see the layout in the hall or at the stadium. Unfortunately, no. As a rule, it is better to ask your questions during business hours; Monday Friday: 09: 00 17: 30 (Live Chat, Email & Social Channels). Try Now Rate us and Write a Review Editor, Marcus Herbert. Montag - Mittwoch, Freitag Well thats a bummer. If you cannot get this app, you can go to your AXS Account on a desktop computer and transfer your tickets to a friend with a smartphone and enter with them at the event. x, Hello! There are still many cases when the buyer was not returned the tape in a similar situation. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Two online options for tickets provided with one of these with a higher price for seats nearer the stage. On April 6, 2023 (the date of the concert), I received an email from AXS, ****************************** with a re line "Important: Your Tickets for MUSE 4/6/23". All venues owned and operated by First Avenue are wheelchair accessible. Our changing barcode system ensures that the tickets cannot be copied or shared illegally on any other websites. Tired? burnet cisd athletics tickets; duck blinds for lease california; why do they cover f1 cars after crash; Gallery. We cant even do that. They never responded to any of my requests. I found it astounding considering the size of the event & how many people they must be dealing with. The refund is usually credited to the card within a month after the organizers of the event have confirmed its cancellation. Cloudflare Ray ID: 7c0dc9822c072d1d Upon receipt, we will ship out a replacement item if available. How can I get a refund? When its time for the event, they can open the app to show their tickets on their phone. Please provide your verification details which will be used for claim procedure. First Avenue & 7th St Entry and all of our establishments BAN GUNS on the premises. This fee varies depending on the chosen delivery method (USPS, e-ticket, etc.). I wasnt able to get a ticket legitimately, but scalpers are allowed to scoop up the tickets and make a ton of money. The system of the service is very simple and accessible. The information that the site sells illegal tickets has no basis. 10.00 Uhr bis 18.00 Uhr, Sobald Sie die Vorschaukarte anklicken, entsteht eine Verbindung zu Google mit der Akzeptanz deren Datenschutzerklrung. Bought your tickets at the venue's box office? Yep! For the best experience on AXS.com please consider upgrading to one of the following: If you are still having issues, please contact support at [emailprotected]. Hundreds of pounds just lost. Then I applied for my PA pass so that I can have a carer with me (without which I would be unable to access the event). They have almost 400 of my money and seem intent on keeping it and making it impossible for me to get back. You can find a free testing location near you HERE. This is a steadfast policy and we allow for no exceptions. would give zero stars if I could, I sold tickets in august 2022 through the resell option and I have not had the money for the sale. After that, the tickets will be theirs to use with the AXS app. Please note that AXS Premium may not be available for all events and may be General Admission depending on venue setup. Det finns flera saker som kan ha franlett att detta hnde, s som att felaktiga data skickats, fr mnga klick eller att flera enheter anvnts p samma gng. This service is legit reliable and safe, the company is trusted by millions of users. Friends have 2 days to decide whether they need tickets. It goes against our guidelines to offer incentives for reviews. . International credit cards cant be used to purchase resale tickets. Also, the ticket price is guaranteed to be refunded if the ticket is not delivered for some reason beyond the buyers control. By purchasing tickets directly from AXS (the official event ticketing provider), fans can eliminate the risk of purchasing tickets that may be considered lost, stolen, or counterfeit. Ticket machines are located directly at the tram stations. Empty promises once again from AXS -, they commented on my previous trust pilot review to ask me to add my order number and they will look into it. Performance & security by Cloudflare. A variety of tests will be accepted, including from the Minnesota Dept. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Datenschutzerklrung. Some venues and artists are offering refunds to fans who want out in the meantime, but mostly these tickets are still valid and not voidable. Canceled events: Most events that are outright canceled without any plans to reschedule will automatically be refunded to the credit card used to purchase your tickets. According to most users, the support service of the service works perfectly, many people give the service five stars in the reviews. IP: 188.165.239.102 If you are not currently vaccinated, you can find out when, where, and how to get a free COVID-19 vaccine via Minnesotas Vaccine Connector HERE. All done In a stellar, professional and swift nature. Customers note that the support staff are very attentive, polite and help to sort out even the most complicated situations. After completing the account information, you may buy, sell or manage any seats in your account. Also that I could receive a full refund for my ticket if a pass didnt become available. Many fans find it best to TRANSFER the seats to their guests prior to the event. In buses, you may buy a ticket directly with the driver. C2C have a non-return policy and non-resale policy until 2 weeks before this event - causing us huge financial strain. I purchased Ed Sheeran tickers back in March and could no longer attend so went with the option to resell using the AXS site. Semesterticket - a model of solidarity. Front row or on the aisle? Poor experience - recommend you do not purchase through them and go to a reputable partner.1021593819 here is the order number. Click to reveal There are advantages to buying tickets now. For events that are postponed, tickets bought through resale sites such as StubHub will still be good on the makeup date, just like Ticketmaster. Please include your order number and a photo of the damaged or defective item. If these dates are postponed or canceled, the same rules will apply for refunds as listed above. Paypal said they don't have any authority to cancel it, AXS said that the event promoter has a no refund, exchange or cancellation policy. If you see a Sell button next to your tickets in your account, you can sell them! AXS Premium gives fans direct access to purchasing official and genuine tickets at market value, with no risk of purchasing counterfeit or stolen tickets. After selecting the country and region, you will need to fill in the necessary fields, which you will write the details of the order in question. According to the aggregate of user reviews, the service receives 4 points out of 5, which is a very good indicator: after all, after the coronavirus pandemic, trust in many services of this kind has greatly decreased. Visitmembership.first-avenue.comto purchase or learn more. I received an email from AXS saying that I would be reimbursed for the difference in price for the tickets after 30 days. Privacy Policy. Use the code LEGITTICKET to get 15% OFF of any ticket purchased on Megaseats! Hinsichtlich der Busverbindungen Eventually, though, those of us who had tickets to concerts and other events now sidelined by the coronavirus will have to figure out if, when and how to get our money back. Yes, the tickets are legit. Review your transfer history within the AXS app by clicking on MY EVENTS and selecting TRANSFERRED. Before writing or calling the support service, users are advised to carefully read the list of surveys that are asked most often. I jumped through hoops trying to my tickets refunded.. Had anyone received their refunds for cancelled shows? See below for venue-specific instructions. For instance, tickets to Rage Against the Machines quickly sold-out May 11-12 gigs at Target Center will likely be just as hard to come by when the band reschedules them, as it pledged it will. We will inform all ticket holders via email of any event updates. This is confirmed by several experts. Proof of vaccination may include a physical card or a photo of a complete vaccination card that matches the patron ID, or digital immunization records such as Docket or Clear. AXS today is one of the most urgent online platforms for selling tickets to entertainment and sports events. The service also thoroughly checks ticket sellers. If we are talking about canceling a purchase on your part, then any purchase on the service is final and cannot be canceled by you. Postponed events: For shows that are rescheduled or have plans for rescheduling, ticket holders usually dont have to do anything if they still plan to attend on the later date. Be the first to know. Your tickets to the original event will be good for the makeup show. AXS Where is my refund???? Critics called this fact a great achievement, especially in the conditions of total distrust of users, which was observed in 2013-2015. Thankyou!! AXS does not set ticket prices, determine seating locations, or control the release of ticket inventory -- such decisions are controlled by AXS' clients. We'd recommend you send them by Certified Mail or any carrier that provides proof of delivery. There have been moments of profitability and decline in the history of the service, for example during the coronavirus pandemic. On April 1, 2023, I received an email from Stubhub that the tickets had been transferred to AXS and that I had to download the AXS app to obtain the ** code/tickets. Sobald Sie das Video abspielen, entsteht eine Verbindung zu Google mit der Akzeptanz der Google-Datenschutzerklrung. There are many such claims not only about this service. If you are attending a show at First Avenue, 7th St Entry, Turf Club, or Fine Line, contact us in the office Monday through Friday 10:00 a.m.6:00 p.m. via email info@first-avenue.comabout making necessary accommodations. Das ZIB der Landeshauptstadt Saarbrcken beantwortet keine Fragen, die die Flchtlingssituation betreffen. When fans have tickets they cant use, they list them for other fans to buy. of Health (Vault), rapid tests, and over-the counter (OTC) tests. If a show is cancelled, you will be notified and given refund information via email. Your IP: By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Pandemic brain fog might be to blame, How the COVID-19 pandemic has changed Minnesotans' lives. Official Tickets and Your Source for Live Entertainment | AXS.com Den Fahrplan und weitere Informationen zum Shuttle-Bus Homburg-Saarbrcken findet ihr hier. You must add a payment method to your AXS account, and following verification, will be paid within 10 days of your event taking place - this can be paid via PayPal or to your bank. Saturday, Sunday & Bank Holidays days your question is unlikely to be resolved very quickly. Im very grateful that within 24 hours I was notified that a pass had become available & was sent an email with the confirmation details. For example, in reviews, you can often read about technical problems related to the service, but the companys managers and independent critics themselves do not recognize this disadvantage. How do families attend events? This is the subreddit for and by listeners of Crooked Media podcasts like Pod Save America (formerly Keepin' it 1600) hosted by Jon Favreau, Jon Lovett, Tommy Vietor, and Dan Pfeiffer. Ticketmaster, AXS, eTix and other ticket platforms e-mail ticket buyers with specific details on a show-by-show basis. This policy may change depending on the performer or at the discretion of management. Semesterticket FAQ Ja, ABER nur noch bis zum 30.09.2019! The recipient will get an email about the transfer, and theyll need to create an AXS account (if they dont have one yet) to complete the transfer. . You can request a copy of your Minnesota vaccination record HERE. When buying a ticket, you can get acquainted with all the details both from your computer and from your phone. User and expert reviews regarding the service vary somewhat. Please keep an eye out for emails from First Avenue and AXS for important show-related information. We bought BTS Live Play and didnt realize until after that it wasnt the actual performance with the actual performers its a freaking broadcast. The body said: "Unfortunately, we have some bad news: the tickets that were transferred to you for MUSE 4/6/23 have been canceled and removed from your account. The site owner may have set restrictions that prevent you from accessing the site. Datenschutzerklrung. The email says "Contact us . Best, The AXS Team. We're flying from our home in the USA tomorrow, have not received event tickets yet, and wondering how we will print e-tickets while travelling. The companys employees prefer not to disclose details of exactly how they do it. I WANT MY MONEY THAT YOU ARE WITH HOLDING. I did this and once again radio silence! I will not be using either Stubhub or AXS ever again. Open the App and sign in to see your tickets. The customer representative that I corresponded with, Niha, was wonderful. Fantastic service thank you Gatian ! If an event or a sports match for which you bought a ticket has been canceled, the money for the ticket will be returned to your card automatically. AXS is a legit reliable and safe service, so the companys employees speak openly about fees without hiding them. Ticketmaster and other websites have a Request a Refund link on their website (often under the Your Account dashboard). The Company prohibits employees and patrons from wearing or displaying, while on company property, any text or symbols that are designed to, or have the effect of, harassing, demeaning, intimidating, or threatening any person or persons. During the period of lockdowns and mass cancellation of concerts, AXS also faced several problems. Ticket prices can vary with the demand and popularity of each show. I did all of this. For tickets bought in person with cash or debit card, refunds must be sought . Thanks to this technology, the platform sells tickets either under its trademark or other well-known trademarks. After logging back into the site afterwards, all price point tickets were still available and we were able to purchase the lesser priced tickets that we wanted. We may update policies on a show-by-show basis per artist or band request. All rights reserved. The tickets I have are not real tickets, cant sell them cant use them. The Fitzgerald Theater is a fully seated, reserved venue with 2 balconies. 425 W 11th St #100 Los Angeles, CA 90015-3467. If a show is postponed and a new date has yet to be announced, please hang on to your ticket and we will send you additional information as soon as it is available. For tickets bought in person with cash or debit card, refunds must be sought at the point of purchase (but theres no rush to do so; maybe wait a few weeks). 2023 Trustpilot A/S. Claim request is processed after verification.. AXS Ticket Reviews Is AXS Tickets Legit & Reliable? They are the instantly available for resale for 3x the price. So I guess I'll be leaving one devastated child at home. StubHub and several more of these sites are also currently offering fans 120% credit toward future purchases instead of refunds for canceled shows. In 2021, the service turned 10 years old. Those refunds do include the various fees, too, except for postage if the tickets were mailed. If you have a mobile ticket it can not be transferred even if the person you brought it for died. So youd think wed be able to sell or transfer, right? AXS Mobile ID allows for convenience, flexibility, and security. The tickets will be delivered to the buyer automatically. Ticket holders should expect an e-mail from the site with new information. Fraud re purchase of Muse tickets at ********** stadium, ***********, on April 6, 2023. Please provide your business email which will be use for claim procedure. Appreciate any help you can offer to allow me to resell as a minimum. Despite the difficulties, the service managed to raise the rating after a difficult period. Let us know what you were doing when this page came up, plus your IP and request ID 2-4, customer service in Arabic is available between the hours of 9.00am and 5.45pm. March 17, 2020 - 12:37 PM. I was told the link I clicked to buy the tickets was to buy tickets from the event promoter/artist directly, rather than through AXS. AXS won't give the seller their money until after the event takes place (which is over a year away) yet they charged both of us for said tickets- how much money are they holding onto when they unethically keep the money from the sale of your tickets and got paid twice for each of these tickets. Firstly, the service charges a service fee. All rights reserved. For instance, if you bought $250 in tickets, youll get an extra $50 toward the next big show. The service also constantly replenishes the range of tickets that are offered to customers. Such precedents occur very rarely and if they do, they will happen for reasons of delivery service problems. When an option then appeared to pick best available ticket, we selected this for the same higher price. Hi, thanks for your message. If available, youll see the option to get tickets with AXS Official Resale on the event page. The tickets were canceled due to fraudulent activity on the part of the original purchaser (the person who transferred the tickets to you). Customer Reviews are not used in the calculation of BBB Rating. Despite me sending Paypal and bank statements to prove I have not received funds they are still withholding my money and have now just stopped responding to me. . Each user is carefully checked for purchases and sales because recent cases have become more frequent when a client uses computer programs for their purposes and buys a large number of tickets and then sells them more expensive. No weapons of any kind will be allowed on the premises. If you need to exchange a damaged item for the same item, please send us an email (info@first-avenue.com) including your order number and a photo of the damaged item. At the same time, a special function has been created for buyers with the help of which they can book a certain number of tickets for acquaintances. Show the ticket in the App at the entrance and get them scanned to enter. more of the story, Rolling Stones postponing tour including May 16 Minneapolis concert, Twin Cities concerts: postponements, makeup dates and cancellations, The last concert (for now) in Twin Cities was an uplifting evening at Crooners, All Minnesotans 16 and up to be eligible for vaccine on Tuesday, US Internet, Comcast make free Wi-Fi available. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Select the tickets to sell, and then set your price and selling options. I call and emailed them multiple times and they said they were refunding me the money in 3 to 5 business days. Health experts: Reopening businesses in Minnesota will spread COVID-19, but how much? When selected the higher price, was told this was no longer available. (United Kingdom) 2023 First Avenue. AXS Official Resale is the safe and easy way to buy and sell tickets with other fans. E-mail: I cannot get in touch with them ,it says to use the live chat option during their opening hours, I AM doing it during opening hours but no one is there and its not working.
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