We can't get your messages right now. And when I selected the program the episode information had the appearance that it was recording. I had a program that was scheduled to start at 3:00. I engaged a support agent who coordinated real time with Xfinity Engineering to understand the issue. and can't play the recording. Everything Itried did not resolve the problem asI didbefore , however on your original post i noticed a related discussion on the same page " Schedule recording problem solved " by Mikescooby. The pattern seems to be good for two weeks, bad for a week, good for two weeks. I am not sure, but it seems that it happens with any shows that are supposed to be recording while I am watching something else On Demand. To change that, you just need to restart Game DVR task, and you should be able to record again. It appears to be recording but when I try to watch it I starts for about 30 seconds then I get an error message Service Unavailable Were sorry, something didnt work quite right. 03:59 PM Sometimes your recording doesnt end correctly, and that prevents you from recording any new clips. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? Optimum.net is compatible with a wide range of browsers. Navigate to the Recordings section of My Stuff. Thank You for your response. Unfortunately there is no way to recover programs that did not properly record. paul1277 post. Press the Windows logo key + G to open Game bar when playing a game and you will be asked to open Game bar. The Game bar will remember a game once youve indicated that something is a game by pressing the Windows logo key + G. On the other hand, if you want to make Game bar forget a game, start the game, open Game bar, select Settings, and uncheck Remember this as a game. 08:09 AM Select Settings from the Start menu then go to Update & security, and select Check for updates. If you go to the guide or scheduler after the start time of the selected programme the viewing or recording indicator has disappeared. Another annoyance is the way the fast forward works, or rather doesn't. From the number of responses, the problem appears to be system-wide and not linked to specific user devices or software versions. It will get about 20 minutes of an hour show. When I look up the series under 'Upcoming' the future 2 episodes are listed with the icon of 3 red circles with the top circle being the open red circle with the slash through it, so they do not look like they will record. Copyright Windows Report 2023. Optimum | No Dvr Access You do not currently subscribe to DVR service on Optimum TV DVR allows you to record up to 15 shows at the same time. 03:03 PM What's happening? Click hereto learn more about DVR DVR Phone Voicemail Voicemail Call history Call History International International Call waiting Call forwarding The proof that they knew about this issue was when they said I could have the same issue with new TV as it was an ongoing unfixable issue, which was sent to me by email from the UK CEO's office. I anyone else having this problem? Connect your DVR / NVR to a router with an Ethernet cable. Before starting the troubleshooting process, however, check if your PC has the latest version of the Xbox app on Windows 10. Make sure you enter something in the Title area for your new post. It was also considered a "known" issue at that time; heard same from tech support today - "it's a known issue, no further info at this time.") Some users also reported that deleting the temporary files also resolved the issues with the Game DVR, and thats the next thing were going to try: Thats about it, we ceartainly hope at least one of these solutions helped you resolve the problem with recording games using the Game DVR feature in Windows 10. I'm spending too much money on an unreliable service and I am not happy about it at all. Reconnect, and power back on. See to it that the Record game clips and screenshots using Game DVR setting is turned on. Had a new one connect, new main board fitted, it worked for a week then stopped. Unplug the power cord of the DVR from the wall or from the back of the box and wait ten seconds. I am experiencing the same issues on all devices.In an effort to do some problem analysis I used my android phone to try to play the recordings and had a similar error message Recording UnavailableWere sorry were unable to play your selection. Smart Resume for Fast-Forwarding Commercial Breaks in Select DVR Recordings Smart Resume lets you easily resume watching your program after fast-forwarding through commercial breaks in DVR recordings. The Cloud DVR is really annoying at times. I record "The Voice" and other singing shows. Report to your retailers as a fault immediately. Sign in to your Spectrum account for the easiest way to view and pay your bill, watch TV, manage your account and more. In Task Manager, select More details. I had two recordings. , I've tried going in and removing future scheduled shows temporarily to see if its because the DVR is anticipating being full, but this made no difference. This is what I've tried:, Anything else I'm missing for troubleshooting? 12:12 PM {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. I have checked and it looks like the ticket that was opened. Posted 1/18/13 10:44 AM From here you can cancel the recording, or change the settings (which is what we want to do). Also, users in the European Union and Korea who are using Windows 10 N or Windows 10 KN must first install the Media Feature Pack for N and KN versions of Windows 10 to carry out the troubleshooting. in, 13-09-2018 By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Wait 10 seconds. Do I just need to not try to use it? We hope that these solutions are going to help you to solve your issue. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I'm unable to play recorded programs, either through my DVR or through the Xfinity streaming app. Reinstalling the app may also help. The problem also happens on our remote receivers when playing a recorded program. Recordings stopped showing on the recorded list sometime Saturday. When I go to the live show, it says it is recording, but its not. I have over 45% space available on the DVR. To send the requested information: Click "Sign In" if necessary Click the "Direct Messaging" icon Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Do you have a different device with the Spectrum TV app or computer you can use to go to watch.spectrum.net to check if you can see the recordings there? I had already done the obvious like factory reseting and ensuring that the program channel I had been watching was on the same multiplex as the one I wanted to record etc. Confirm your recording settings by pressing the Menu button on your remote. They start on time and finish 3 minutes late. If I choose a different recording it will play fine. Choose Open folder to see your captures in File Explorer under Saving captures. Heads up friends! If the problem persists, unplug your receiver and wait 15 seconds. Have you tried logging out of the app and rebooting the equipment to see if the issue still occurs? No red dot will come up and have tried everything. However, I was able to re-add these particular shows. It works ok a good part of the time but I believe errors and glitches appear too often in its operation. Select "Xfinity Support" from that list. This was set on TVkey and i changed it to the other setting, Samsung. I can see the recordings saved on the DVR and on my app, but when I hit play, I get "Sorry we're having some trouble. . The Post button will remain greyed out if you don't have a Title. I knew it was not the USB drive because it would do time shift and record what you were watching. Power cycle your DVR / NVR. To see the location of your captures, open the Xbox App, select Settings, and click Game DVR. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. E.g., I try to jump slightly backward, and instead it jumps 20 minutes forwardor I try to jump slightly forward and instead it jumps back 30 minutes or even into a recording I had been watching 4 hours earlier! 03:07 PM Please let us know in the comment section below if we somehow missed any issue known regarding Game DVR. The problem looks very much like the same problem that occurred last week 4/22/2022 for about a day. Please try again later" errors that lock me out of playing a recording appear to only affect one recording. TV Forum requires membership for participation - click to join, #DVR #won't load #cannot view #recorded show. And now to top it off the RCD-1007 and WLP-999 errors are back on a couple recordings. Every once in a while, when I select a recorded show to watch, it won't load -- the screen will go black for a few seconds, then will take me back to whatever live TV show had been playing. Guiding you with how-to advice, news and tips to upgrade your tech life. Please let us know if the problem returns. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. Please try again later, DCD-1002. Log in with your Optimum ID and password. This is my second go-round with Cloud DVR - I used ATT for a year before switching to Spectrum (only because their CDVR more than doubled in price) & ATT was 100% reliable in recording/storing/playback.. Athough CDVR technology does have the ablity to outperform all other methods of recording, Spectrum just can't seem to get with the program. Please try again later. in. If youre not sure how to do that, follow these instructions: I also have to mention that some games dont recognize when Windows button is pressed, so if you notice that you can record some games, but you cant record others, go to Xbox app, Settings, Game DVR, and set different shortcuts for recording. U-verse TV. . When three white dots appear on the screen, unplug the DVR again. ). There really should be monitoring teams for cloud DVR services in areas with wide clusters of problems for about 30 days of monitoring. Press DVR on your remote to access the Recorded List. Guess what the new telly did the same. AT&T Community Forums. The email stating this is posted on the ks owners refund more info thread on these forums, think about page 3 or 4 under @paul111, 09-11-2018 They even say I have not heard if this before! I would have the issue in the Android TV app, but if I launched a web browser or used the Android app on my phone, the recording would play just fine. Anyone have any insight as to what the issue maybe? Even if I turn off the cable box and back . We are very happy to hear that and were able to assist! 05:56 PM document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); If you have a tech problem, we probably covered it! 09-11-2018 X | `>`. If that doesn't work, reboot your DVR receiver by pressing and holding the POWER button for 5 seconds. I though my shows were coming through the dish not over the internet. So disappointing. I get similar errors on my Android phone app and web page interface. If you're still unable to fast forward after . Our team wants to reach out and touch base. This msg leads me to believe when I set up wireless on the internet, it switched to getting my shows or shows set to record from the internet? Some show up and then disappear and then come back with a different episode number. Or is it proper to address this on this platform? Yes on my 65ks9500 since August. It looks like you're new here. We've given up all recording attempts and as for Samsung recommendations - we tell all our friends! Please try again in a few minutes" on the DVR or "Playback Issue: TVAPP-00353. We recommend installing Restoro, a tool that will scan your machine and identify what the fault is.Click hereto download and start repairing. We have a UE49MU7070 smart tv recently purchased. I am going to send a private message from our Community_Help handle to request further information. Give them a gift from AT&T that connects them to what they love. Sometimes if you open the actual My DVR application and play from there instead of selecting the show from the MY TV section it will work. We are here 24/7/365 to provide assistance. Select Recordings > Scheduled and press OK to validate your settings. It just appears to randomly occur. I've noticed it helps a lot to set to record . Trouble Viewing a DVR Recording. Most of my recordings are pixelated and not worth watching. But an hour ago I tried a full reboot by unplugging the box, waiting 30 seconds, then plugging it back in. The fixes don't seem to be holding for cloud DVR services. Then you can run the game in full-screen again and use the Windows logo key + Alt + R and Windows logo key + Alt + G. Download and install the latest Windows 10 updates on your PC. Has anyone experienced anything similar or able to suggest anything that may help us fix this? Guess what, scheduled recording doesn't work properly. I have tried rebooting my devices, the router, the gateway modem and the problem persists on the on recording. and our Of note I can go a couple days without a problem then have a day or two when the error will occur once or a couple times on different recordings - times. After multiple convos with Hulu support and team, this issue is still present and is caused by a series of blockers. Recordings are not showing up until several hours after being recorded. If you are having troubles fixing an error, your system may be partially broken. Confirm your recording settings by pressing the Menu button on your remote. If you have any comments, questions or suggestions, just let us know in the comments below. This is what I've tried: I'm having this issue and none of these tech support agents don't know how to resolve this issue or seem clueless. Although youre available to run some other screen-recording software, broadcasters and some popular games, like Skyrim, you maybe wont be able to run Game DVR feature. Because this feature is actually more demanding than it seems, and if youre rocking an older hardware, youll probably be able only to take screenshots from your favorite game, but not to record any clips. I have my DVR set to automatically record several shows. MSNBC But suddenly this week we dind it not listed on our DVR recordings, and when we go to guide we cannot get it to record at all. Also a couple other programs scheduled to record later today are not showing up. This must be taken into consideration. Didn't record, disappeared from Scheduled Recordings, and when I tried to set a new series recording for it no red dot appeared, nor did the show reappear in scheduled recordings. The help offered is very basic ranging from 'is the hard drive the correct one' to 'is the hard drive plugged in'!. If you press the Record button from the on-screen guide, there are three options: 2 timessets the series for that channel in that time slot. Make sure you've got the recording space for that marathon of your favorite show. 2 years ago 1 U user_430c9e Visitor 7 Messages To fix the issue, restart Game DVR: So, if you cant record your gameplay using Game DVR, maybe you should try using a different software solution for this task. Press the Recorded TV button on your remote if your recorded program is frozen or missing. When I checked the app, these out of date scheduled shows did not appear. Optimum.net is compatible with a wide range of browsers. Last night, and continuing into today, I started having the same problem -- and workaround (not that I should need one) -- when trying to set other recordings. Choose the 'Set or cancel a recording' button (that's the one that looks like a red circle) and hit ok. Hello, Our scheduled viewing and scheduled recording function on our TV has recently stopped working. Continue pressing the Resolution button until the TV displays a picture. To save you from further headaches, here is the list of graphics cards needed for running Game DVR feature on Windows 10: If youre sure that your graphics card is compatible with Game DVR, but youre still unable to record your games, theres a simple solution. Recently, for no reason as she has not at all edited any of her recordings, shows are recording anywhere from 4-8 minutes late, and stop recording on time or a minute late. I am having issues with the Cloud DVR. Service unavailable at this time. If you go to the guide or scheduler after the start time of the selected programme the viewing or recording . I felt as if I was the only person who had this trouble and now I see that I am not alone. Select 'Recordings' to pull up all of your recordings. Press the 'Xfinity' button. Plug the receiver/DVR back in on the third time and leave in. Thank you for that information. I went intoMenu , then Broadcasting, Expert settings then TVkey Interface , then Guide. This happens on all channels, and al sorts of programming (TV shows, movies, news, etc). This sub DOES NOT VERIFY Altice/Optimum employees except for u/ItsOptimum. Please try again". Its a very easy thing to do, but if youre not sure how, just follow these instuctions: Theres a slight chance your game isnt compatible with the Game DVR feature.
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