In most states you need to call before you dig. The wiring under the boxes doesnt have any power, so it would also be fine for you to cut that off and throw it away. Users are reporting problems related to: internet, wi-fi and tv. A minor scale definition: am I missing something? How can I mark capped drip line outlets from irrigation systems? Want easy home advice delivered right to your phone? Exonerated man, freed after 28 years, reunites with pen pal who wrote him weekly, I wanted to face my deepest fear, so I suited up and flew to the Arctic. Click the "direct message" icon. These are part of the PSE&G system. You can click my name (ComcastJoeTru) to view my profile and send me a private message. Call 6s Paris Lewbel reached out to AT&T and they sent a crew out the same day to fix her connection. Reddit and its partners use cookies and similar technologies to provide you with a better experience. To subscribe to this RSS feed, copy and paste this URL into your RSS reader. Type your message in the text area that appears at the bottom of the window and hit enter to send. To learn more, see our tips on writing great answers. If that doesnt work, look around on the internet and see if there is a telephone number for unburied or exposed cables for your service provider. If you have any tips or frustrations you wish to share, please leave a message in the comments section! When the number of reports exceeds the baseline, represented by the red line, an outage is determined. I'll have to give it a shot. How do we safely remove these without getting electrocuted? If you are experiencing problems with Spectrum, please submit a report below. Cookie Notice Keep your trenches or holes at least 18 inches away from 811 markings. If you are at an office or shared network, you can ask the network administrator to run a scan across the network looking for misconfigured or infected devices. They are available Monday through Friday between 7:30 a.m. and 6:00 p.m. It's not my router. I would be happy to look at any existing tickets to see what our next steps are for getting this taken care of. Criterion Digital 2023. Contact Spectrum Customer Service - Upgrade & Start Service It's hard to tell from the image, but even if it's direct-bury drop cable, it's not dangerous. Honestly, @Ask_Spectrum your WIFI is trash! Realtime status of outages and problems with service providers. Hed cut them and strap them back as far as possible. Try visiting the following official links: We are happy to look into this further. Before posting a new question, please check out our. A few years ago Spectrum acquired Time Warner Cable. What to do about unburied cables in your yard - WRTV Is it in the street, your yard, etc.? Typically there is contact information on the pole itself referencing who "owns" the pole. @Ask_Spectrum I called that number - they refused to help - and hence I am looking to leave spectrum and go elsewhere - such bad customer service!! It's possible as part of the outage it will be fixed. Somethings living in the ceiling maybe squirrels, maybe not, A safe way to get rid of all those old cable and phone wires. power is back on but no internet. Is there a generic term for these trajectories? @GetSpectrum The WORLD has a pandemic and you raise rates? Once you hit that chat icon, you'll be able to initiate a new chat with Xfinity Support, so please just send us your full name and we can continue helping out there. However, in some instances, the line may not have been installed, or it could be damaged and needs to be replaced. It is the second largest cable operator in the United States. In a follow-up video, Jacob discussed how Time Warner escalated his ticket, thanks to all of the comments made on his video . Crumbling concrete porch? @Ask_Spectrum We have DMd for 2 days. This morning I was on the phone for 45 minutes trying to get a work order for a line change out. Even after speaking with him. He looked at the downed cable and said he would put in a ticket to get someone to come out and look at it but no one has showed up. ET. They say the cable will be buried later in the week. Call us anytime at. We'd love to get this taken care of for you and make sure it is secured tight where it needs to be. @Ask_Spectrum youre going to be refunding customers who have been experiencing an outage all day, right? Having an electrician clean that up is the safest step, and for the cost of calling in someone for that, you could probably get the whole job done and have complete peace of mind that you arent making any mistakes. Sign in to your Spectrum account for the easiest way to view and pay your bill, watch TV, manage your account and more. Frustrations? Spectrum tech caused this and just left, who does that? Let us know if you find downed or uncovered wires or cables in your area. Pepco has pictures on its website that can help you identify the power-system components. Wires down in your yard: Who is responsible? - ABC27 We have live sports, international channels, and premium channels, and pay-per-view extras. Spectrum serves homes and businesses in 25 states. Where is the line down? @Ask_Spectrum it's not just TV down in 26554, @GetSpectrum internet is still *** in 2021, may the dear lord help this company . Provide your account info and say, Line is down., Dont have AT&T service? @Ask_Spectrum why ******** do yall keep raising my bill? They'll come mark their lines. Who has the worst service. "A lot of people I've talked to [at AT&T], I've been transferred to somebody else, who says, Oh you need to talk to Hannah, you need to talk to Troy, or you need to talk to whomever, Meyer said. Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. Click "Send a private message" and private message me. I can't go anywhere else to work for obvious reasons. How to Avoid Utility Lines When Digging in Your Yard - The Spruce Futuristic/dystopian short story about a man living in a hive society trying to meet his dying mother. That said, cable lines tend to be buried fairly shallow. The question will be if enough slack is in the line to even move it a few feet away from the tree. In the 'To' field, type 'Xfinity Support'. They contacted CBS 58 Investigates for help, when Spectrum wouldn't. "Tree fell, knocked down all the power lines, cable lines, Wi-Fi line," said Spectrum customer Cindy Wenzel. Share them here. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? Since the cable tech had so little to do, they charged me for time and materials which was basically dropping the conduit in the bottom of the ditch with enough left over on each, snaking the cable, putting ends on and connecting them. Disappointed and concerned. @dpollitt, you might have to go out 5-10 feet to each side to pull the cable a foot or two to the side, but it should be doable. ', referring to the nuclear power plant in Ignalina, mean? They can resolve the problem. Its bad enough your internet service sucks, @AlishaGrauso @GetSpectrum @Ask_Spectrum ****, youre still having problems?! Sign in to your Spectrum account for the easiest way to view and pay your bill, watch TV, manage your account and more. Back in June, while a new roundabout was being constructed at 131st and Cumberland Road, her AT&T telephone and internet line was cut. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. How to combine independent probability distributions? X | `>`. Now I'm furious. -HB, I understand the frustration that issues on the account can cause. Share them here. @Ask_Spectrum we are trying to watch the congressional hearing!!! If all that fails, file a complaint or concern with the Indiana Utility Regulatory Commission, which regulates the larger service providers in the state like AT&T, Comcast, Spectrum and more. Please enable Cookies and reload the page. Hi dan999999. Just be careful when digging it up since they are also easy to damage and they'd likely charge you for the repair. CBS 58 Investigates: Spectrum customer has cable strung through yard Who Do I Contact About Downed Phone Line In My Backyard? Outage reports and issues in the past 15 days originated from: Tips? Thank you for making this comment and letting us know about this line. Spectrum Channel Lineup & Channel Guide Last problem: April 29, 2023 at 5:33 p.m. @GetSpectrum Your letting me down! Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. He gives free estimates, but because you have already supplied pictures, he has all the information he needs. Please Follow/DM your account information and or your address and phone number so that we can access the account and review. I apologize that no one has made it out yet, but my team can certainly assist you with getting someone out ASAP to take care of this. Unless it's a hazard you will have to wait until the outage is resolved first. This seemed more like a GC question and less like a landscaping question so I asked here over the gardening SE site. @GetSpectrum internet out twice today so far. If you can't pass a vehicle over it, you should contact your local police department, public works department, or engineers office. Kevin Williams, owner of Hands on Electric in Washington (202-731-8253; handsonelectric.net), looked at the pictures you sent, which included a picture of the lines overhead and a section of the mess of wires snaking down a wall on your house. And when you rebury the line, try to get it deep enough so it can't be hit with an aerator or other routine yard maintenance. Click that or follow this link: https://comca.st/3dmD3n4. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? Whether you are starting new service or getting the cable replaced because of issues, the service providers technician will often run the cable across your yard to where it connects on your home. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, Who the [EDIT] do you call at Xfinity to report their lines are down and draping across some back fences? It looks like you're new here. Your dispatch is the problem, undersized and a separate dept. @GetSpectrum what the hell!!! Ensure you are first signed in, then you will see an icon at the top right of your page. You may notice that a wire is hanging down on your property, or that it is touching a nearby pole. The price of my internet only service was bumped up in the middle of this pandemic. just taking a moment to say that @GetSpectrum sucks. Erika Cuadra Stone I just moved to the area and had the same issue with my neighbors many cable lines crossing into our yard to the pole that resides in my backyard as well. Now I'm furious. Mastering the fine art of adjusting bifold doors. Leave a message in the comments section! Thank You. The smaller wires were for phones and cable-connected TV and Internet. I work for a local utility company, and we are having a major problem getting in contact with someone for maintenance. and our Most of the lines coming from the street and snaking down the side of our house are cable lines we have never used, left over from the previous owner. Thats a drainage problem. The RTV6 team has been Working For You in numerous neighborhoods across central Indiana after cables were left unburied by service providers. After completing this captcha request, you can continue to access the site as normal. What happens when the person who buys your house calls for a locate? $80 a month for JUST WIFI? . paulbfagan 3 yr. ago True! They no longer care about customer retention. 10-month-old dead thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Using an Ohm Meter to test for bonding of a subpanel. The tools used to locate underground wires are not always precise, and 811 guidelines say that holes or trenches should be kept at least 18 inches away from either side of marked lines. When asked if you want to order new service, say "No." If you have questions about Spectrum Mobile, visit Spectrum Mobile Customer Support. Having problems? It only takes a minute to sign up. Very reliable. Meyers story isn't the only one. Ensure you are first signed in, then you will see an icon at the top right of your page. Realtime status of outages and problems with service providers. Nonbinary student banned from prom for wearing a suit. Who Is Responsible For Low Hanging Cable Lines? Terrible service I want a credit for the downtime and the poor service. Can the game be left in an invalid state if all state-based actions are replaced? Need for water pressure regulator when increasing supply line. We can most definitely take a further look at this issue. The following are the most recent problems reported by Spectrum users through our website. I have a problem with Spectrum Asking for help, clarification, or responding to other answers. I can't go anywhere else to work for obvious reasons. By mid-September, the cable still wasnt buried, and her internet and phone had also stopped working again thats when Meyer reached out to our Call 6 Investigates team. Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. For instance, AT&T has a page to report an unburied cable, exposed wire, obstructed or down line. Thank you for visiting and posting on our Forum. Even after speaking with him. Hello @user_c50f9a and thank you for joining us here in the Xfinity Support Forums. Please let us know what issue you are experiencing with Spectrum: Thank you for the report! @GetSpectrum internet out twice today so far. Frustrations? Verizon service typically comes in underground, he said. Once you have: 1) reviewed that the damage is not in the cable company's easement (s), 2) reviewed any written contracts you may have (or had) with the cable company exempting them from damages or lawsuits for destroying your yard, and 3) have photographs and evidence of the damage inside your yard, you may want to 4) obtain three reasonable How should I deal with a cable found underground on my property? My home has a similar issue with both Spectrum cable wires and . If youre not using either, you can just take them down and throw them away, Williams said. i need someone to come out a fix it, who do i call? And I have a very loud mouth. Another option, he suggested, would be to call Comcast and ask them to remove their old equipment. Check back often for a reply in this thread from a Comcast Official Employee. delays are possible. With our new Xfinity support direct messaging, you do not need to input the name of a person. Try visiting the following official links: We are happy to look into this further. A few years ago Spectrum acquired Time Warner Cable. @Ask_Spectrum is there an outage in my area? Latest outage, problems and issue reports in social media. This material may not be published, broadcast, rewritten, or redistributed. Spectrum Outage Report Is The Service Down? Useful comments include a description of the problem, city and postal code. I was wondering if I could just pull it up and rebury it myself. He estimated that it would take an hour or two to go up on the roof and take down the abandoned cable and phone lines. Cable TV Service Provider in Madison, WI | Spectrum Plot a one variable function with different values for parameters? Its time to put tremendous pressure on @Ask_Spectrum for a consistently low quality of service, @Ask_Spectrum Is there an outage in my area the WiFi isnt working. My hardline connection to my PC never has connection issues. In 2016 Spectrum acquired Time Warner Cable. Criterion Digital 2023. I hate your company so much. Your dispatch is the problem, undersized and a separate dept. If you ever come up against a problem that feels hopeless, RTV6 wants to Work For YOU to help. We definitely want to help resolve your concerns with outside lines as quickly as we can, and may need to create a new request for our field team. I have escalated your issue to the Comcast Team available to these forums. Terrible service I want a credit for the downtime and the poor service. If you don't fix what is - again, I emphasize - YOUR SCREWUP in the next few days @GetSpectrum, I will literally be unable to work because of you. Let us know. No one has been out to my property to address the downed exposed lines. Great news. I can assist with researching the status of the pending cable drop fix ticket, or submit one if needed. If there are any issues or questions surrounding the order for Fiber and you're not receiving any specific information from the Buried Wire Center, feel free to call us or chat with us and we can review the order details. Latest outage, problems and issue reports in social media. I contacted your support and ask for the Low Income rate and get denied because Im not a "new" sub. Spectrum outages have been causing frustration for many of the company's customers. In most cases, these lines are installed when your home's being built. Can someone explain why this point is giving me 8.3V? @Ask_Spectrum outage again in Brooklyn. How deep does Spectrum bury their cable? : r/Spectrum - Reddit Can you please send us a DM with your name and at least two of the following: the account number, the phone number associated to the account, or the full address? California Consumer Do Not Sell or Share My Personal Information, California Consumer Limit the Use of My Sensitive Personal Information. One important safety precaution: If you or someone you hire is doing any work within 10 feet of Pepcos line, which might be the case if the old cable and phone lines come in near the power line, the company says to call first, at 1-202-833-7500, and Pepco will determine the best course of action. I contacted your support and ask for the Low Income rate and get denied because Im not a "new" sub. Spectrum Outage Map Is The Service Down? If there is a weblink to report these issues, please send it to me. Find it by doing a Web search for the words Pepco equipment responsibility. The wire to your house is Pepcos responsibility; past the weather head, its yours. What is the law, when a cable company digs up a yard. and then - Avvo In your yard it's supposed to be 18+ inches, but more often than not, all cable company bury guys are lazy and you MIGHT get 6" deep. A $15 a month increase for Internet that works when it wants to, buffers constantly, and has the worst customer service Ive ever experienced? Google "State call before you dig" and call that number. Some utility companies mark or paint their lines. - BMitch . Find out what is going on. Shameful. $55 in monthly increases over less than four years. You may want to contact Verizon to report low hanging cable lines. We look forward to meeting you there! how can i make an appt. for spectrum to fix downed cable line - Reddit The pole owner or the local municipality should have contact numbers for the local Spectrum maintenance teams who would be responsible for pole based repairs. After spending 45 minutes and 3 service people, I am exhausted. @GetSpectrum Your letting me down! Click the "New message" (pencil and paper) icon. Cable lines down in my yard | Xfinity Community Forum Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. I hate your company so much. Zip 90004. Please send us a peer to peer message with your name, your best contact phone number, the affected address (or addresses) in question, as well as any additional details including location of the dropped lines, if any trees are in the way, etc. Just select Xfinity support and you will be able to speak with the next available specialist. Call 800.288.2020 and select Repair. If you are having issues, please submit a report below. The owner of the cable needs to be involved. In most cases, Spectrum leases access to utility poles. Like Chris says, you'll likely have to pay for this. One important safety precaution: If you or someone you hire is doing any work within 10 feet of Pepco's line, which might be the case if the old cable and phone lines come in near the power. Please send us a Private Direct Message so that we can get started on addressing this concern. The first step is to be sure you know the difference. Orange flag on lawn saying att/d distribution buried cable Just watch out for your own sprinkler systems. Give Light and the People Will Find Their Own Way, Indianapolis, IN Interactive Weather Radar. Spectrum tech caused this and just left, who does that? If it was gas, electric, or plumbing, I would say not to touch it. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. The most recent Spectrum outage reports came from the following cities: Find out what is going on. So we checked and discovered she may have to pay for the repairs, unfortunately. @danii @_JSplash @GetSpectrum I'm in Orlando too I just got upgraded from 75 to 100 for ATT the same price. The technician told Meyer that a contractor would be out in about a week to bury that cable but it never happened. All rights reserved. Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. The cable looks like it's still connected at both ends and that it's just sagging down.. I have tickets in and it has been two months. An AT&T technician came out the next day and ran a new cable from the pedestal box on Cumberland Road to her home. @GetSpectrum what the hell!!! AT&T has a page to report an unburied cable, exposed wire, obstructed or down line. Home Improvement Stack Exchange is a question and answer site for contractors and serious DIYers. How can I pause and rewind live TV using the Spectrum TV app? One box was for phone service, the other for cable. Could you please send our team a private message with your full name and full address? that's ridiculous and you won't be keeping me as a customer. Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. Remember: This number is just for unburied ground cables. Fallen Cable Line in Backyard | CycloneFanatic: The Internet's most Type your message in the text area that appears at the bottom of the window and hit enter to send. Hello, @user_ff2852. Tell us about the situation When you contact us, you will be asked for the following information: Whether you are a CenturyLink customer or not Your name and telephone number .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, There was a service technician in our neighborhood a couple of weeks ago. So, the bigger question, why does it keep happening? How to combine several legends in one frame? If the line had become damaged through no fault of your own, they would pay to run a new line, and at that point you might get them to run it a different way. The best answers are voted up and rise to the top, Not the answer you're looking for? Move a gas meter 150ft or install your own gas line? He would also remove the phone and cable boxes and all the wiring once connected to those services. FIX THIS. 2. The pole owner or the local municipality should have contact numbers for the local Spectrum maintenance teams who would be responsible for pole based repairs. The Bronx, Clermont, Atlanta, Birmingham, Cary, Irvine, Los Angeles, Middletown, Columbus, Pinson, Athens, Cropwell, Fultondale, San Francisco and Dallas. We miss Time Warner. -JB. Dependent on the area, and the number of jobs in the system, lines are addressed within 3-7 business days. Hello @user_22cd0a, thanks for reaching out to us on our Forums page in regard to this hazardous downed line in your neighborhood. Some problems detected. Cable Company Runs Wire through Neighbor's Yard Without Asking We miss Time Warner. There's no good answer on why the burying of cables is sometimes forgotten. I definitely know how alarming this is and I can assure you we want to get this line raised/fixed as soon as possible. @GetSpectrum Literal internet disconnects every 25-45 mins. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it. Never dig before calling the state number. Then, to let us know why you're calling, say Line is down.. Report Downed cable line | Xfinity Community Forum To send a "Peer to Peer" (private) message: Click "Sign In" if necessary Click the "Peer to Peer chat" icon Click the "New Message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Why does this exterior paint keep blistering? To send us a Private direct message, select the message icon in the top right corner and then search for Xfinity support. ^JC, We are glad that this working and apologize for the inconvenience. First, call the service providers phone number listed on your bill. Williams suspects the cable is Comcasts because the cable is above ground. New blog post from our CEO Prashanth: Community is the future of AI, Improving the copy in the close modal and post notices - 2023 edition, Is this a "Dumping pit" by the builder and who is resposible to pay for this house was built 1998.
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