Wonder if any one else has had this problem? A blue light lets you know the disc is in the best location. The LED will then flash blue for a few seconds whilst it connects, before turning solid blue. Use the disc location checker in the My BT app to find the best location for your disc. Wait for the final results from the app. Ask for an engineer to install Openreach if you dont have My BT app. BT Whole Home Wi-Fi FAQs - Set-up and installation | BT Help Usually this is about halfway between the two devices. The simplest method to check if there is an issue with your Wi-Fi disc setup is to inspect the lights. I spoke to a chap on the phone yesterday regarding a different issue and he says they are just TP-Link repeaters branded as BT so they should be able to work with Vodafone.Is there something in the Vodafone settings I need to change in order to allow access or something? 31-01-2019 I'm sure I saw in the app or on the router homescreen that it can be done using the WPS button, but I can't find it again. I have tried resetting the Disk and starting afresh by connecting directly to the hub using an ethernet cable and the disk responds by turning on a solid blue light after a couple of minutes however when I disconnect the ethernet cable the light turns red and flashes no matter how long I wait. If you get any future issues post back and let us know. In the My BT app, go to Hub settings and select Update Wireless Network. Step 6. It helps you manage your wi-fi network to make sure you're getting the strongest signal around your home. Bell Equipment Return: 6 Steps to Get a Free Device Return, 10 Best Wifi Extender For Xfinity: A Definite Buying Guide [2022], BT Wifi Disc Setup: 2 Piece of Cake Methods [Definite Guide]. The red light often indicates a potential problem when it appears on your device. If you're using Whole Home Wi-Fi , from the app's 'Settings' tab, select LED brightness, and then choose between Off , Medium or High by tapping the appropriate setting. on Simply plug a network cable into the back of your BT Smart Hub 2 into one of the 4 Yellow Lan ports and the other end into the yellow port on the rear of the disc. Set mode 1 for the complete WiFi Disc instead of setting mode 2. 18h07. What does the orange LED on the disc mean? The extension will typically alert you if you are too near or too distant from the router. Position all parts, including power adapters, away from heat and sun (for example, away from radiators, window sills or other electrical equipment that can get hot), Keep area ventilated (for example, dont put in cupboards or behind sofas) and dont block any vents with objects or thick carpets, Keep cables out of young children's reach, Only use power adapters provided by BT for this specific device. Ideally, try moving the disc closer to the one disc connected directly to your hub (router). Announcements, Guides & Community Updates. Please note: for all Whole Home W-Fi models, even when set to Off, the LED will still show you any flashing light or if it's solid purple or solid red. If you have BT's Complete Wi-Fi service (the black discs) this app won't work for you, download the My BT app to set it up. If you're usingMini Whole Home Wi-Fi, from the app's 'Settings' tab, selectLED brightness, and then choose betweenOfforOn. Unplug the disc from the mains and plug it in at the preferred location. Black discs are just compatible with the BT Smart Hub 2 and will not work with non-BT service suppliers. What's the Admin password and why do I need it? Switch the modem to prevent it from interrupting while receiving messages or calls after activation. How do I change the name of my wireless network? First check the Ethernet connection from your hub (router). Meanwhile, mode 2 is suitable for compatibility because several devices dont work well with wireless network connections. F. ollow the complete guide to double-check the disc's location: Step 1. After that, you must take out the Ethernet cable from both the disc and the hub. You may also determine where to put the Wi-Fi disc and check the Wi-Fi signal strength in each location in your house. 2. Our My BT app is clever stuff and has been updated to be your Complete Wi-Fi companion. Learn about the 4G Mini Hub for BT Halo customers, Using the 4G Mini Hub for BT Halo customers. Only your first disc can be connected to the hub (router) using an Ethernet cable. on This article will give you a specific explanation of this problem and a full tutorial on fixing it. Youve found a great location for your Wi-Fi Disc. 19-08-2019 17h39. The sales rep should really make this clear if so. The LED is permanently red and the new disc doesn't appear in the app. You may want to adjust the position after set-up if your speeds are slow. Plug your Wi-Fi Disc into your Business Smart Hub 2 Your Business Smart Hub 2 comes with an Ethernet cable (the one with yellow ends) ). Then, navigate More and Your WiFi network and Set up New Disc in the app. @hallsworthb Sorry about that, did you try to pair them using the MyBT app first? If you need extra discs for Wi-Fi in each room, BT will send you 2 extra discs at no additional charge. The light will turn to blink red but return to solid blue after a couple of seconds. You can navigate to this information by clicking on the relevant tile on the home screen or via the Your Wi-Fi Network section in the More menu. You need to activate it by following the instructions in the email we sent you. on 3. Wait until the disc has cooled down before turning back on. It's a pain having to move it and shift the settee to reconnect each time. Dont use another power adapter. 15h25. We offer you a detailed step to help you set up BT disc quickly without hassle. Step 4. The disc uses your existing broadband connection and emits wireless signal devices such as smartphones, tablets, or laptops. They are compatible with any hub from different suppliers. 27-03-2019 I've sent you a Private Message with details on how you can get in contact with the mod team. After knowing the causes of the BT complete wifi disc flashing red, you should find the proper solution immediately. You should consider some things below to set up BT disc with care and safety: Keep all devices away from the Sun and heat. This will guide you through the set-up and suggest the best location for your disc. The quickest and easiest way is by using the BT Business app. According to BT, it's compact, reliable, and guarantees flawless WiFi in each room of your home. Switch off your electrical socket if it's safe to do so and contact the BT helpdesk, Dont attempt to open your devices or power adapters. Watch this short video to set up or follow the steps below it. >. If you're using Whole Home Wi-Fi or Mini Whole Home Wi-Fi, you can. Your Business Smart Hub 2 comes with an Ethernet cable (the one with yellow ends) ). BT Complete Wi-Fi comes with the Smart Hub 2 and one Wi-Fi Disc, the idea being that if there's a Wi-Fi blackspot in your house, the Disc can be installed to ensure that you have house-wide access . How do I set up Complete Wi-Fi? | BT Help A BT sales rep offered me a new contract that included the Wifi range extending discs. on I have several devices connected to this switch and they all work just fine. How to set up your Complete Wi-fi Disc Watch on Set up a BT ID Download the My BT app Set up your Smart Hub 2 Connect your Smart Hub 2 and Wi-Fi disc Where should I put my Wi-Fi disc? Once logged into it, tick the Mode box to choose Mode 1. Restart is one of the simple and popular methods to help you solve technological problems. 15h30. If you are not the mobile account owner, you must ask the original owner to provide another ID for your account portion. When I plug the disk in to the router and follow the steps on the app the disk goes from a flashing blue to a static red and not connecting however, on the Vodafone broadband app it shows as a device connected to the network? 19h54. Problems with Complete Wi-Fi, what do I do? If you don't have this or want to know more see What is a BT ID and how can I get one? 22h29. Again the light will turn a solid blue. Contact the BT helpdesk if you need a replacement, Electronic devices hate liquids: dont place devices and power adapters where it's damp or near sources of water or splashes, Product may cause scratches or marks if placed on fragile surfaces (for example, veneered wood or delicate fabrics). Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. The light will change to flashing red, but will go back to solid blue after a few seconds- Unplug the disc from the mains and plug it in at the preferred location. Mode 1 setting offers you the best performance with the optimal speed and range. Step 5. This will take you through the setup and suggest the best place for your discs. Avoid obstructing it with the carpets or blocks. No action required - it takes approximately 60 seconds to fully turn on. This disc can help you solve the internet connection problem because it plays a role as a wireless extender to boost your wireless signal. If you know why this problem happened, are you sure to find the proper process with detailed steps to solve it completely? How do I Change the Name of My Wireless Network? You must connect them with an Ethernet cable through another disc. However, this information is not applied for Xfinity modem blinking green. Press the power button on the back of the disc to switch the disc off. Setup Complete Wi-Fi (Black disc) without cable? If you feel it is hard to seek a solution to your problem, you may ask for help by choosing Chat on the same site. Yet, if you have more than 3 or 5 bedrooms, you will likely need a second or third disc. On the home screen, select. If you don't already know, try walking around with your phone or a laptop to check the strength of your wi-fi signal. Take a look at the video and information below about getting set up. 20h47. Networks are treated as one entity, so you don't have to use many different passwords to connect to them. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. on Step 4. It helps you easily update the hub, wireless network, and disc LED status. If you encounter any issues, access the BT official website's support team. You have an ok wi-fi signal try moving your Wi-Fi Disc closer to your BT Business Smart Hub 2 to make the signal even stronger. If the problem continues please contact the helpdesk. Turn your Wi-Fi Disc on Plug in your Wi-Fi Disc next to your Business Smart Hub 2. Now, if you face this problem, you can follow the detailed steps in our tutorial. 20h48. It will work through a Wi-Fi Disk combination and BT's Smart Hub 2 to produce a complete 'mesh' network throughout your house. These easy steps will quickly have you up and running. 20h19. What is Complete Wi-Fi and how do I get started? The light on the Wi-Fi disc will start flashing blue and will turn solid blue after a couple of minutes. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. After a couple of minutes it will turn solid blue You can now unplug the Ethernet cable. The Whole Home Wi-Fi app gives location tips and lets you test different locations for your discs. Wait for the color to switch to solid blue and turn off the device. Press and hold Factory Reset at the hubs back to factory reset the device, Step 4. This will guide you through the set-up and suggest the best location for your disc. Step 3. In this first step, you access the My BT app to double-check the most proper location you can set up the BT WiFi Disc. Is there another way to pair it without connecting to the router by Ethernet cable? Do not use it if it is damaged to prevent danger. Find the best location for your disc using the My BT app's disc location checker. on You can then use the lan port on the remote disk to connect other devices to your network. Another way you can use for BT Wifi discs setup is to use a mobile app. The LED is permanently red and the new disc doesn't appear in the app. All discs for 2.4GHz and 5GHz use the same Network name (SSID), so most devices will see it as a single network. You can do this from the Settings menu or manually turn each disc off then on. The BT WiFi quantity you need depends on your houses size. BT is so confident in its claims that, for some reason, if you don't get a wireless connection throughout your house, they can send you two more discs to boost your signal for free. Add the new network name or password. 17-08-2019 But if you cant move it, dont worry, your disc will work OK. You wonder what you should look out for when making a BT complete WiFi disc setup. If the speed gets slow, you must adjust the position after setup. Step 2. If you don't use the app, you should place the disc halfway between the hub and where the Wi-Fi signal is weaker. Below are an easy guide allowing you to do this process: BT wifi disc setup without app, Using the Ethernet cable with the hub, is the first way to set up a BT Wi-Fi disc. BT disc flashing red is common when using the BT WiFi network, but what are its causes? What to Do if I have Issues Setting the BT Disc Up? When your disc light turns blue, unplug the power cable. A small handful of devices will list the discs separately as the discs have a different BSSID or MAC address. Contact BTs ISP if you still see the red light. 31-01-2019 Whole Home Wi-Fi from BT on the App Store You need the My BT app to find out where to place your discs for the best signal. What's the Admin Password, and Why do I Need it? Step 3. Dont put the disc on fragile surfaces to avoid breaking or scratching. Open the Hub Manager by typing 192.168.1.254 in the browser. Using an extender will still provide you with a faster-than-average Internet connection at home. Connections are spotty this far from the single router, but the Wi-Fi Disc is now set up specifically to reach further back in the house. What is Complete Wi-Fi and how do I get started? Are you seeking a step-by-step guide on BT wifi disc setup? Thanks. Unplug the cable. However, by opting for BT's Whole Home Wi-Fi service instead, you'll get comparable services that work with other routers and broadband from other providers. on For more help, see this video on a simple set-up of an extra disc:   Mini Whole Home Wi-Fi add-on disc user guide. The hub's administrator password allows you to log in to the device system. I can't install an add-on disc. Step 4. Step 5. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. Yet, you can not do this if you use Premium Home WiFi. Ask for support from BT team if you have issues. BT's complete Wi-Fi service expands the coverage of your WiFi network by using mesh networking technology. You will see the light on the device change into orange but return to solid blue within one minute. Add full Wi-Fi to any BT fiber broadband plan for an extra 12 per month. Check the connection between the Openreach modem and the main and turn on the lights before activation. How to pair Complete Wi-Fi Disc with BT Smart Hub 2 - YouTube While the LED is flashing purple, don't turn off your Wi-Fi discs - the LED will turn solid purple then solid blue when finished. 19-08-2019 You can do this from the Settings menu or manually turn each disc off then on. I have tried turning off my 'SmartHub 2' for a few minutes and then turning it back on before once again trying to pair up the 'Disk'. The light flash red and within a few seconds turn solid blue So the problem must have been some corruption within the Smart Hub 2. This also applies if you turn on the Guest Network, when the same Guest Network name (SSID) will be used for both 2.4GHz and 5GHz.
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