If you are the site owner (or you manage this site), please whitelist your IP or if you think this block is an error please open a support ticket and make sure to include the block details (displayed in the box below), so we can assist you in troubleshooting the issue. Instructions for doing this can be found here: Mine has just started doing the same thing. We gave unplugged and reconnected all leads, turned the box off for one minute, turned the router off for one minute: nothing has worked. It also failed any recordings set up remotely or more than 24 hours in advance. Hope you're keeping well in these strange times! To have two die on you like this sounds like very bad luck. YouView+ UHD box stuck loading and needs full factory reset. By continuing to browse, you are agreeing to our use of cookies. OpenReach engineers to the house. If a laptop with its WiFi turned off, and hung on the YouView end of the Ethernet cable from the router to the box, can reach the internet, the problem is internal; if it can't, the problem is external, and you should look at your router, any PLAs you may have, and the Ethernet cables involved. If this does not do the trick, then your device may be due for a software update. 14-12-2020 Unplug and reconnect power to yourbox. Properly gutted I cant get to my recordings, they did appear after a very long wait earlier but then it just sat there :-(. 17h21, Thanks, I've tried the maintenance mode a couple of times but just get a blank screen after selecting 'yes'. Even then, it was reliable most of the time and the guy I gave it to has voiced no complaints. Check & Reportl Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars. If you look on the public YouView forum, there may be posts there showing you how to do it. Release the down button and press the power button to say yes. Bear in mind that if you have to reset through the menus, you'll lose recordings and other . 12-04-2020 Hi@SiGreenwoodHave you had a chance to test out the new Youview box fully and if so are you happy that the new box has resolved the fault? If you do not press the power button within 5 seconds the box will boot up normally, Turn the power on using the switch found on the back of yourbox, Press the button on the front of the box, Very quickly press and hold both the channel +/- buttons together for 10-15 seconds, After displaying the start screen, the box should enter maintenance mode, Press and hold the down button on the top of the box, Turn the power on using the switch found on the back of yourbox. If youd like to join in, please sign in or register. 04:00 PM. Anything with a hard drive in it may go a bit flaky sooner or later, but ten months is an unacceptably brief time. 04-04-2020 17h00. Whether you're looking for information on updates for YouView boxes or YouView on Sony, everything you need is in the below platform sections. Internet/USB Recovery, keep recordings. Cheers . Go to the main menu by pressing the blue Home (or YouView) button on your remote. on 01-05-2019 The other strange thing is that when trying to reinstall the box to my Samsung TV (smart hub) the box now shows up as Virgin media instead of just a generic cable box like it used to? Sorry you are experiencing a problem with BTTV. on I take it you arent on a YouView contract with Plusnet, or you would have their box? By selecting Accept, you are agreeing to our cookies. on Make Model / Variant Manufacturer / Component Software Latest software rollout status; BT: DTR- T1000 / 80B08500: 29.107. Just to re-iterate what i'm seeing on the Humax, The settings menu just freezes with 'loading' in the main screen, when I go into 'MyView' when I go to 'recordings' it sits there for a couple of minutes before it displays my recordings, I have tried watching one and it intermittently freezes for a second every 20 seconds or so. 10h40. Similar post here https://community.bt.com/t5/BT-Devices/TV-BOX-Dead/td-p/2022878, Or this help page https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-, on TalkTalk is sending a new TV box. To check for a software update, follow the steps below: Press the YouView button, select settings . Welcome to the Digital Spy forums. At that time, I switched it off and left it unplugged for a minute or two. 8h40, Hi@SiGreenwood welcome to the forum and thanks for posting. Internet/USB Recovery, delete recordings. You view box stuck on loading page. www.aerialforce.co.uk/having-bt-youview-box-problems-heres-what-you-can-do-to-fix-it/, Mozilla/5.0 (iPhone; CPU iPhone OS 15_5 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) CriOS/103.0.5060.63 Mobile/15E148 Safari/604.1. Thanks for all your comments, doubt i'll be posting for a while (depending on when the next software drop is), but will let you know what happens. Hi John. I've got a load of recordings I can't access. Thank you so much. If you're not and you don't, it's time to go shopping. Update 2: Have tried software reset (recommended) and both factory reset options. We use cookies on our website. Take a look at the forum I mentioned. 15-12-2020 There are various different levels of reset modes 2 (factory reset keeping recordings) . The only time I can get the box to work again is enter maintenance mode and to do a hard reset and delete all my recordings which is really annoying as I record a lot of sport. I'm happy the new box is working well. Try this step to get it started: To restart your box, press and hold the button on the top or front of your box for 8 seconds, then let go. Which youview box model is it ? Give it a couple minutes to get itself ready and then it should load as usual. Read our cookie policy. Already know your box model? If your box is still stuck in nearly ready after trying these suggestions, wed recommend contacting your box provider for further help as you may require a replacement box. 9h42. DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. Ive done a factory reset to no avail, any ideas? Thanks for your time and help. Check here: https://community.bt.com/t5/notes/privatenotespage, on I'm really glad to hear you've received the new box and all appears to be well. mode 4 (interenet reset keeping recordings) are the ones to consider. From My Account you can also check your connection and test your line for any issues in the Service Centre. Hi all, thanks for the replies, Roy, Ive done the 8 second reset at least 5 times with no joy and have tried the factory reset (Keep recordings) 3 times so far but no difference so far. A YouView Box FAQ. on Factory reset, delete recordings. If this doesnt help, its worth trying a Maintenance Mode Reset, Option 2 (keep recordings) as it can resolve the issue. I've tried all the options on Matainence Mode and get an error all the time. We have a tv contract with bt. YouView TV Ltd 2023. Hi, my youview box is stuck on the loading page. You may be able to get it working again by going into Maintenance Mode and performing a reset, but it will probably fail again after being in standby for a while. Turn the power on using the switch found on the back of yourbox. My YouView box no longer starts up. Registered in England. I then get stuck at the Loading page and nothing else happens no matter how long I leave it. I've had this Humax DTR-T1010 for 10 months now and since Friday it's been playing up. Follow these steps: Turn the power on using the switch found on the back of your box. you might try a maintenance mode reset - this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . Model number 91-00438. If by old you mean a DTR-T1000 some ideas here though obviously the software update is no longer relevant as your unit is probably on April 2017 software by now. Mine has just started doing the same thing. They are known for gradually dying like this. Any advice would be appreciated. YouView TV Ltd 2023. YouView box not booting. We haven't changed anything. The different options available are displayed below. My router packed up and when I tried to go to settings to connect the new router, I could not get into settings. By continuing to browse, you are agreeing to our use of cookies. Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. If it does then you have the original Humax DTR-T1000. Have you upgraded recently ? Thats not meant to happen. Thanks in advance for any help you can give, on Plug the power cable back in whilst still holding the reset button continue to hold the reset button down, do not release it yet. 22h16, My wife will be happy we need a replacement she hated this box and the user interface , Announcements, Guides & Community Updates. 04-04-2020 14-12-2020 This is the first problem that's a bit of a killer :-(. 17h30. Many thanks. 03:09 PM. Follow these steps then come back and see your instructions: Once you have entered the Maintenance Mode Menu, you can choose from these options: Factory Reset , keep recordings (recommended), Factory Reset, delete recordings (if option 2 doesn't resolve your issue), Internet / USB recovery , delete recordings. Maintenance mode is used to recover your box when something has gone wrong with it. It is a bt youview box. Either way, the box is effectively dead. I'm starting to suspect a HDD failure, is there any way of performing a check on the drive, or a defrag or similar? I tried calling that number (03451720046), but I got an automated assistant on the other end and it didn't understand my issue - it thought I was saying there was a problem with my TV and started running tests on my broadband. This site uses cookies. Every time I turn it on it just says "Please wait" or "Nearly ready" and nothing happens. 04-04-2020 I believe there is a maintenance mode which you can get into, which may give you more recovery options. 14-12-2020 This will keep your recordings but you do need an internet connection for it to work. 17h06. On the 26th April the BBC is planning to roll out new HD versions of BBC One on Freeview for the following regions: South, South East, East, North West, North East & Cumbria, West & South West. on All rights reserved. Select Software Information. It just seems to get stuck on the YouView loading screen forever. Hello. Thanks, are you saying that you think the hard disk has died then? On the 26th April the BBC is planning to roll out new HD versions of BBC One on Freeview for the following regions: South, South East, East, North West, North East & Cumbria, West & South West. In the latter two cases, a message on-screen literally says sorry, selected option failed. Luckily I managed to watch other recordings on catchup. Switch on the power switch on the back of your box and a red light should appear on the front. 10h41, on I bought the box a few years ago to record and access freeview channels. Yes I received my new box and it all seems to be working fine. 22h03, Please please help M ty box is showing Loading constantly on and can I reset to get a picture I have sound but because its covid Im out of ideas, on The new box should be with you on Monday. Then the broadband goes down again, and everything goes to pot.So maybe, just maybe, the issue some people are having is due to breaks in the network connection disrupting things (broadband/network/YV), and all factors have to come together again - for long enough - for it to all connect through again?I am awaiting a seventh engineer visit from OpenReach. With regards to the non loading, this is normally a sign of a catastrophic failure. To help this run smoothly, make sure: Your box is plugged into the mains and the power switch on the back is switched on. The account does not have the TV product attached so it will physically not allow ant TV orders to be placed. If you have an Internet Mode enabled box, or the BT TV Box Mini you don't need to have the aerial plugged in, it just needs to be connected to the internet. You'll be greeted with a friendly 'Hello' telling you that your box has restarted. At that time, I switched it off and left it unplugged for a minute or two. This site uses cookies. It's possible that a surge during the power cut has caused a hard drive failure or some important data has been corrupted. You would be indeed wise to get your money back. I think that hardware failure is a possibility. If you're no longer a BT Broadband customer, the Youview software will pull through branding data from your isp. Guess I'll have to find an alternate method of watching iplayer etc until I can afford a new box. If not then I'll go for the full factory reset deleting recordings. If you want to continue, just enter the numbers shown on the screen . I have had severe network problems since I moved to fibre over a month ago, and have now had six (yes, 6!) 12:54 PM, on Myview recordings and scheduled does the same. It looks like you're new here. This first happened about a week ago. If you give our Loyalty Teams a call on03451720046 they can add the required product for you. on It took 2 full resets before the box started working again. Press and hold the reset button on the right-hand side of the box. Every time I turn it on it just says "Please wait" or "Nearly ready" and nothing happens. I always managed to solve it by pulling the mains plug out (not just switching it off), leaving it for a couple of minutes and then trying again. This can be causes by it being knocked while it was turned on. Me too, on my DTR1010. Hi, thanks for your reply. Take a look at How to return and recycle your BT Broadband Hub and BT TV box for free. For help with your TalkTalk TV box, channels and apps. 2023 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. Ok, I got impatient with waiting for a software update and begrudgingly went for a full factory reset deleting recordings. http://videos.youview.com/support/maintenance_mode.pdf. I'm with PlusNet fibre using a TalkTalk box. 04-04-2020 06-05-2019 Don't know how to do maintenance reset, but we can't get to the menu on screen anyway because it gets stuck at the loading stage, It is probably time for you to contact the BT TV support teams by phone or live chat. My husband . Have nothing in your houses that you do not know to be useful, or believe to be beautiful Wm Morris, https://www.bt.com/help/home/contactus/#/tv/fix-bt-tv-problems, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-, https://community.youview.com/youview/discussion/6251537/top-tip-soft-reset-reboot-power-cycling-maintenance-mode-and-factory-reset. Are you familar with perforing maintenence mode resets on Youview boxes? We can't get past the message Freeview Loading.
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