I pleaded with the seller to send it using FedEx but was unsuccessful. However, if either one of the two is incomplete, you may come across additional info. My package status has been stuck on Clearance Event for around 8 days. That being said, DHL provides more detailed information about your shipments customs status. Clearance events are completely normal, and will happen several times when shipping packages internationally at the very least, in the country of origin, and the destination country that the package will be arriving in. Thank you for your patience. The shipment is considered high-risk, or is believed to contain prohibited goods. The Clearance process for this shipment is on-going with additional details required for clearance. My DHL Tracking Is Stuck On Clearance Event. DHL Clearance Event (Meaning, Next Steps + FAQ), Further Steps Your DHL Package May Go Through To Clear Customs, Shipment Has Been Given Release By Customs. Most products that experience an uncontrollable clearance delay end up clearing customs just fine in 1-3 extra days, with no issues whatsoever. stuck Ordered some jewelry from US and it's currently stuck in customs. I will really appreciate it. My package has been stuck for "clearance event" for 2 weeks now.. what should I do?? When DHL shows clearance event on the tracking page, this means that an event has happened regarding the packages movement through customs. He started his first blog at the age of 11, and has since gone on to start several successful businesses. They also told me that there is nothing I can do, except for trying to urge the sender to send me this phantom invoice. If it hasnt, then there may be a problem with your package. Dhl Clearance Event If your shipment has been given release by customs, this essentially means its free to continue on to wherever its going next. WebMy DHL Tracking Is Stuck On Clearance Event. What Does En Route To DHL eCommerce Distribution Center Mean? It's been like this for a week. Under details it says "The Clearance process for this shipment is on-going with additional details required for clearance". You can reach DHLs contact page by clicking here. Not sure why yours is stuck 1 Reply Ai4Loves 9 mo. My parcel from Japan to the Netherlands has been stuck in customs since june 24th. Oh well. Instead, as per title, it has been stuck at Clearance Event since July 29 even if I have promptly sent the requested documentation and paid in advance the taxes and fees. But what exactly does it mean, and how do you go about it if you come across this update? DHL Clearance Event is an annual sale that offers customers the opportunity to purchase a wide range of products at discounted prices. However, there are situations where the tracking status is stuck on clearance events. Thankfully, DHL handles customs clearance on your behalf. Package Stuck In Customs, says the "clearance process will continue once the additional details are provided for clearance" sent them a form days ago and nothing, what is going on? Parcel has been stuck on "clearance event" for a month and two days now.. Hi! stuck in clearance WebUnfinished Consignee and Shipper Information. They're American DHL numbers too: Billing Assistance: 1-800-722-0081 Clearance On Demand: 1-866-915-5700 All the best, and i hope you get your package soon. The best place on the internet for everything DHL, DHL Express, DHL Global Mail and the Deutsche Post. The event is organized by DHL, a leading global logistics company, and is held at various venues across the world. As mentioned earlier, the receiver of the package is often (but not always) responsible for the duties paid to clear the shipment through customs. Update: the seller responded and said they made contact with DHL directly in order to try and solve the problem. Instead, as per title, it has been stuck at Clearance Event since July 29 even if I have promptly sent the requested documentation and paid in advance the taxes and fees. This subreddit is not officially affiliated with DHL or its subsidiaries, but we do have verified DHL employees monitoring posts. WebDHL Express manages the majority of queries from the customs authority on your behalf. Hi, I've been having the same problem where it says "The Clearance process for this shipment is on-going with additional details required for clearance" could someone please help? Usually, it should takebetween 2 -3 daysif all requirements are met. They're American DHL numbers too: Billing Assistance: 1-800-722-0081 Clearance On Demand: 1-866-915-5700 All the best, and i hope you get your package soon. So, lets look over some more of the customs-related messages you may find on the tracking page and if youll need to to do anything further for your package to clear customs! One message thats never pleasant to see on DHLs tracking page, is one that says uncontrollable clearance delay.. . Customs clearance One of the most common additional messages you will come across is determining customs duty. WebDHL Express manages the majority of queries from the customs authority on your behalf. Essentially, if you are stuck on a DHL Clearance Event update you need to follow the steps from the section above. Jump to the last page Basically they stopped the package because they want to know what's inside and what its real value is. If you don't know the direct toll-free line to it, call the regular customer service and ask them to connect you to the Brokerage Department. It may come as shipment has been given release by customs.. But first, you should check to see if the Further Detail tab has been updated since you last checked. DHL ago Thankyou for that. DHL I called and then received an email telling me they might need more info from the receiver. While this is different from the duty taxes to be paid, the goods will stay stuck in the clearance DHL event until the fees get paid. In these instances, you should look for further details on the page to find out exactly what is going on with the package. Find Out What Customs Status Updated Mean. Within the further detail section, you may also see a message stating that customs duty is due. So, DHL will pay the duties on your behalf, then bill you for any duties that have been charged. Web**SOLVED** DHL CUSTOMS CLEARANCE EVENT ***ESCAPE PLAN*** FULL PROCESS. According to DHLs FAQ page, duties are typically the responsibility of the receiver of the package. A few examples may include: Although many of those can sound concerning, the truth is there is unlikely anything to worry about. Related Contact: DHL Tracking Number Not Found A Complete Guide What Does DHL Uncontrollable Clearance Delay Mean? After the duty is determined for a package, the DHL pays for the duty on behalf of the receiver. DHL "Clearance Event" am i the Clearance It is a normal step and does not imply that anything is wrong. Its been stuck in clearance event and have had no updates yet. So, you should expect further updates soon! DHL At the very least, this means it will need to clear customs both as it leaves the country it was shipped from, and as it arrives in the country its being delivered to. Fingers crossed! What Does Amazon Preparing For Shipment Mean? In this article, I will explain what the DHL clearance event message means, and highlight additional messages that come with the clearance event message, what they mean, and what you ought to do. So, they generally arent anything to worry about. My package has been stuck for "clearance event" for 2 weeks now.. what should I do?? Package Stuck In Customs, says the "clearance process will continue once the additional details are provided for clearance" sent them a form days ago and nothing, what is going on? If you attach the wrong paperwork, it will be delayed. It that was supposed to be delivered on August 1 via DHL Express. If all goes well,your shipment will be released and should be updated on the tracking page. In most cases, DHL handles the entire process and, most times may contact you if necessary. DHL usually is pretty good about providing all available information regarding the packages clearance status, so this can be really helpful to diagnose what may be going wrong. DHL "Clearance Event" am i the only one stuck in this status? Has anyone ever seen this before? USPS: No Secure Location Available (Meaning, Next Steps + FAQ), Tendered At Fedex OnSite (Meaning, Next Steps + FAQ), Amazon Package Delayed In Transit (Meaning + Next Steps), Fedex Operational Delay (Meaning, Next Steps, + FAQ), USPS Package Arrival At Unit (Meaning, Details + FAQ). Clearance event It was supposed to be delivered on june 21st, but the status has been "exception: clearance event" ever since. Dhl Clearance Event The DHL clearance event is one update that many hope to avoid. In some cases, its possible that DHL may end up appearing stuck for several days or even several weeks, with clearance event being the most recent message. I called and DHL said that US customs picked DHL What Is Clearance Delay and What Can Basically they stopped the package because they want to know what's inside and what its real value is. Having the exact same issue at the same time my friend. DHL As you read on, I will list out some of the additional info and what they mean. the exactly same phone was sent by DHL a month ago from Brazil to here ( Sweden) and di not have a problem at all .. whats the deal here?? DHL I realized that I made an unforgivable error after paying those taxes: I naively sent an email to customer service asking for a clarification about it since I was expecting a lower total (which might just have been a miscalculation on my part). Providing complete, accurate and compliant waybill and customs invoice (Commercial/Proforma) details is essential for a successful customs clearance. Paperwork that was not filled out correctly. Hi, could I please get my case looked at as well? PLEASE HELP!! DHL Clearance Event Why? Same here, mine is stuck at clearance event at Cincinnati Hub, OH for over an week now It so stressful when the package is over $200 1 Reply MrSimbaBoy 9 mo. Hi there K26. What actually matters is the additional tracking update to the clearance event message. Bear in mind that I have basically asked "What has been taken into account to reach this sum?" If you don't know the direct toll-free line to it, call the regular customer service and ask them to connect you to the Brokerage Department. DHL If you click on it, you should see additional information about the clearance event. DHL is pretty good at giving customers update on their shipment. It is done to ensure that all shipments are registered with and approved by the countrys government for import and export. Trademarks are only used for nominative fair use and are property of their owners. DHL WebWhy is your DHL tracking stuck on the clearance event? dhl Although clearing a shipment through customs adds additional delay, it is a legal necessity for international imports and exports even for deliveries of single items! LadyDeathXXX 7 mo. DHL "Clearance Event" am i the Parcel has been stuck on "clearance event" for a month and two days now.. Hi! Can someone check on this for me please? Ganbatte kudasai! [See Tips To Avoid It], Paperwork that was not filled or filled incorrectly, The shipper lied about the value of the shipment, The shipment contains something illegal and has been tagged as high-risk, The shipment must undergo further examination, The description of the shipment is vague or not descriptive. The package I shipped to Rosarito, Mexico is sitting in Guadalara, Mexico for almost four days now with the status saying "Clearance Event". Thanks. The Customs office hasnt looked into your package . Once your goods are cleared, we arrange for transfer before final delivery. DO these to ensure smooth customs clearance 1. DHL Clearance Event WebWhy is your DHL tracking stuck on the clearance event? dhl It happens sometimes that the customs office gets overwhelmed with work. It is actually very little you can do besides having patience. and nothing more, expecting a reply along the lines of "X + Y + Z makes your total". So, just have patience and keep checking the status of the shipment. 4 35 35 comments Best Add a Comment GeraltofMeowia 2 yr. ago Ive seen people sa freps have the same prob with DHL Taiwan, imo just let it be and wait 1 darkneo233 2 yr. ago yup hopefully makuha this week fingers crossed 2 jigzwing 2 yr. ago The shipper has lied about the value of the shipment contents (to minimize duties.). In most cases, between 2 3 days, the shipment is released after it has been sorted out. And if they dont contact you, you can always reach out to them via their customer care for enquires or update. 3. Customer service has been horrible. This duty is determined by the value of the product within the shipment. 4 35 35 comments Best Add a Comment GeraltofMeowia 2 yr. ago Ive seen people sa freps have the same prob with DHL Taiwan, imo just let it be and wait 1 darkneo233 2 yr. ago yup hopefully makuha this week fingers crossed 2 jigzwing 2 yr. ago If the address or name is incomplete, the shipment will be delayed. Tracking registers a "Clearance Event" once each day. Once your goods are cleared, we arrange for transfer before final delivery. Update 2: after having the seller send the invoice they required, my package has finally been freed from customs today (August 9), with an additional 30+ of what I suspect is the storage fee. However, there are situations where the tracking status is stuck on clearance events. Credit Rules For example, if customs duties are due or the further clearance processing is required appears, this means that there are additional steps necessary before the customs clearance can continue. In most cases, it means that DHL has been unable to address the issue with customs. 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