personal presentation standards in hospitality

Food and beverage service must be demonstrated in at least one food service style, such as table service, counter service, room service or conference and banqueting, Know a variety of alcoholic beverages, their basic characteristics, information required for the customer, equipment required to store, prepare and serve them and storage conditions required for optimum quality, Provide accurate information on alcoholic beverages, prepare, serve and store alcoholic beverages in the correct manner and use specialist equipment for preparing and serving alcoholic beverages appropriately, Wine service: Know a variety of wine styles and popular grape varieties, their basic characteristics, basic wine and food pairing in line with the menu, information that will help inform customers, equipment required to store and serve wines and conditions required for optimum wine quality, Wine service: Provide accurate information on the wine menu, make basic recommendations to customers based on menu, serve and store wine in the correct manner and use specialist equipment for preparing and serving wine appropriately, Beer / Cask Ale: Know a variety of beers, including bottled, keg and cask ales, their characteristics, basic food pairing in line with the menu, information that will help inform customers, the equipment required to store and serve them and conditions required for optimum quality and the correct cellar procedures and conditions, Beer / Cask Ale: Provide accurate information on beers, including bottled, keg and cask ales; make recommendations to customers based on menu, serve and store beer and cask ales in the correct manner and use specialist equipment appropriately. Effective Ways to Present Yourself Well Take the hotel restaurant: its very rare that a guest will compliment how beautifully a table is set but, if they see one fleck of lipstick on a glass, it can mar the whole evening. Good time management skills can therefore be helpful in giving the right impressionas well as enabling you to work more efficiently. March 2018, unless there is evidence of significant industry change which employers agree warrants earlier amendment, Crown copyright 2023. Housekeeping supervisors maintain the presentation of establishments such as hotel and other overnight accommodation including hostel, serviced apartments and conference venues. Try to have nice deep sleep to keep yourselves fit for your daily work. Improving personal presentation therefore requires a look at several different areas. of this PPT, We will learn __________________________ Know how to maintain excellent standards of hygiene and how to use equipment correctly and store food safely, Perform basic cleaning, washing up, food processing, preparation, regeneration and cooking tasks following line with the kitchen procedures and maintain food safety and quality (basic food processing and preparation includes for example sandwiches, bar snacks, light bites, compiling desserts, toasted items). We are talking about standard that matches everyones taste, Send us a copy of Grooming and Hygiene guideline for server. As entrepreneurs, we can get lost in the demands of the business and need to remember to take care of ourselves. endobj Support an efficient check in / check out service for customers, answer enquiries and take reservations and bookings face to face, on the telephone or on- line. Efficiently source information not readily available when needed, regularly review sources and develop effective networks, Actively keep knowledge up to date to be able to give customers useful and up to date information which enhances their stay, Is highly organised and proactive, anticipating and solvingproblems quickly to ensure stakeholder satisfaction, Identify the correct levels of stock and consumable items to ensure sufficient for customer demand, Coordinate operations to ensure equipment and display areas are stocked and presentable, The funding band for this standard has been reviewed as part of the apprenticeship funding band review. Highlight, discuss, and how effectively these issues have been dealt with and example current issues in the company? It is no secret that customers, especially the frequent ones, would rather book hotels that offer such reward and loyalty programs. 4. Thanks for creating special guest experiences, The importance of etiquette in hospitality. Her boss laughed, but said to her, carefully. People who present themselves as confident will be perceived as such by others. Females should use The slightest disparities between "what is expected" and "what is actually offered" can have a detrimental effect on the client's trust in the services provided by the hotel chain as a whole. Concierge supervisors maintain the porter service in hotels and serviced facilities, making sure that customer requirements including leisure activities, local knowledge, travel, parking andluggage storage are met. Setting The Standard: 10 Guidelines From The Hospitality WebShowing customers that theyre part of the process is a unique way to show hospitality. MAINTAIN SAFE PERSONAL PRESENTATION STANDARDS Paradoxically, therefore, personal presentation is actually not about being self-conscious or overly concerned with what others think about you. That said, grooming guidelines do depend on the establishment. Click. Hospitality manager - Institute for Apprenticeships and Technical Hospitality outlet supervisors support the manager in the day to day business operations of a retail outlet, such as quick service restaurants, branded coffee or sandwich shops. It makes all the difference. Sykes: Definitely. Performance Standards: What Are They and Why Theyre Important : How much damage can poor etiquette do? Behaviour how you behave more generally, including politeness. choosing the right property management software, Artificial intelligence and human intelligence: Making hospitality more hospitable, How Can You Boost Productivity By Using Front Desk Software at a Hotel. 2. Clean & Polished WebPersonal Presentation Jewellery Employees are required to be in full uniform including footwear when going to and from work Your uniform needs to be well-pressed and clean, <>/ExtGState<>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> It's an ambition many people share but don't always achieve. Personal presentation standards First impressions really do count. Hotel Personal Presentation Standards The staff is required to wear a uniform their clothing standard should be in keeping with that of conservative elegance. This includes both in everyday situations and when under pressure, for example, at job interviews. Progression from this apprenticeship is expected to be onto a hospitality supervisory or team leading role. The most important part of the role is developing fantastic hospitality skills and knowledge such as recognising customer needs, knowing how to match them to the products and services of the business and working as part of a team to ensure that every customer, whether they are eating in a restaurant, drinking cocktails in a bar, ordering room service in a hotel or attending a business conference feels welcomed and looked after. Shoes should be well polished, comfortable, clean, conservative and neatly designed. Crown copyright 2023. It is therefore worth taking time to think about what messages you are sending to others in the way that you dress. Face to, HAIR(female) 7. Give your team member the licence to come up with some wows, and theyll usually deliver. Christophe Schnyder is the General Manager of Sofitel the Palm Dubai. The. you can find out more at www.gov.uk becoming an apprentice. 3. Well Cleaned Events supervisors coordinate a variety of functions that take place at a venue, for example a business conference, convention, banquet or wedding. Nowadays, not a single business, industry, or idea can carve its way through to the public, unless it is social media-smart. Here are some ways to improve your presentation and leave a positive impression on those you encounter in a work environment: 1. Everything about your property will be evaluated through photographs and reviews before a guest even decides to purchase a room. By being aware of positive and negative non-verbal signals, you can improve your image and the way people perceive you. Entrepreneur Middle East Staff. Understand own role in motivating the team to work according to the business vision and values and to achieve business targets, always focussing on the importance of providing the best service for customers, Contribute to and monitor operational procedures, working practices and team performance and make recommendations for business improvements, Demonstrate a personal drive to achieve the business values, vision and objectives, Understand the financial operations of hospitality businesses and know how to source and use financial information relating to own area of work, Operate within budget, exercising strict resource control and minimising wastage, using appropriate techniques to manage and control costs, Operate astutely and credibly on all matters that affect business finance, Understand how own business area interacts with others and the organisation as a whole, Supervise the delivery of a quality service that supports the department in achieving overall business objectives, Operate with a quality focus to achieve the best for the business, Know the standard business operating procedures, Monitor the team to ensure they follow processes and procedures in line with business / brand standards at all times, Positively support the benefits of working within standard business operating procedures, Understand how to identify, plan for and minimise risks to the business and service, Identify and isolate matters of concern, establish the cause and intervene accordingly to minimise disruption to the service and risk to people, Be solution focussed and remain calm under pressure, adopting a constructive attitude to dealing with problems and driving a positive outcome, Understand how a variety of technologies support the delivery of hospitality products and services, Use available technology effectively in all work activities andperformance, Champion the responsible use of technology, Understand how to effectively organise and coordinate a team to provide required levels of service to meet customer demand, Plan, resource and organise the team to meet expected levels of customer demand within business constraints, Contribute to the review process, being aware of the individual needs of the team, Understand how to work with hospitality team members to achieve targets and support business objectives, Set realistic but challenging objectives with the team and work continuously to accomplish the best results, Encourage team to demonstrate personal pride in their role through a consistently positive and professional approach, Know how to select the best methods of communication to motivate and support team members in a hospitality environment, Demonstrate effective methods of communication that achieve the desired results, taking action to correct poor communication within the team, Strive to continuously improve the effectiveness of personal communications, Identify the knowledge and skills required of hospitality teams; know how own team fits within the wider business and how to maximise team members potential to drive the best results for the business, Actively support team members to maximise potential in their role and identify opportunities for development, Encourage team members to see the importance of their role within the wider business and opportunities for development, Understand the importance of customer profiles, how to build them and understand how this enables the business to meet their needs profitably and in line with business / brand standards, Coordinate the team to deliver to customers according to their needs in line with business / brand standards, enhancing their experience where appropriate, Know the marketing and sales activities of the business and how to support them to achieve the desired outcome, Implement sales and marketing strategies in own area, ensuring team are fully supported to deliver them.
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