Minimal space in the cabin but its Brittany Ferries sails to Santander or Bilbao from Plymouth and Portsmouth. Every ship has a choice of accommodation to suit your budget. . Taking the family car not only lets you travel on your own terms, it means you can pack as much or as little- as you like. We had a 4 berth cabin for two. Brittany Ferries, officially Best Travel Company for Family Holidays, Brittany Ferries celebrates its 50th Anniversary in 2023 with Flexi Ticket offers for family travel. Welcome Brittany Ferries UK. DoNotPay can help you avoid unwanted charges altogether with its virtual credit cardproduct. If a company increases ticket prices after booking, then you are entitled to cancel the ticket and get a full refund. Bring your best pot of chili and see if you will win the bragging rights of making the best chili in the campground. Estimate Value. Full payment is required if booking within 60 days of travel. Have been trying to get through for months. FERRY ONLY. Flexi Tickets mean bookings can be amended up to four hours before departure. Back to driving thru France to Spain. Kind regardsAlisonBrittany Ferries. P.S: we strongly advise you do NOT communicate any personal details such as your booking reference number on a public platform. Lets see whether you can make amendments to your tickets or not. Naturally, sailing itself is great fun for kids, but that doesnt stop Brittany Ferries going all out on the entertainment front. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. The ribs dry and stringy. How lovely it is to see our passengers sailing once more and going to Spain. Whereas if I book through the Club I can amend or cancel without any club fees, but assume they will pass on the BF amendment/cancellation fees? Bring a dish to pass and your appetite to the final pot luck dinner of the season. Would you like to go there now or continue browsing Family Traveller UK? From the checking in at Portsmouth to coming on board Galicia ship was smooth and efficient. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. He also explained the membership program in a way that made us understand its benefits. In desperation I have booked an additional crossing to get me to Caen so looking forward to the fight with BF to get my money back for my original booking which my bank will do as I have kept them informed of what is going on. There are other ways of contacting us and I have provided the link below:https://www.brittany-ferries.co.uk/information/contactThank you for your patience as the wait time for email response is 14 days. It would be better to have a small cinema. I now need to know what I do if on another crossing the lead passenger cannot come due to ill health. Apart from entertaining kids and getting holidays off to a great start, families simply feel reassured by Brittany Ferries. I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. Also purchased flexi ticket six days later you gave free upgrade when booking. They do nothing, you have to ring and ring and ring, no answer. Track ferries in the English Channel and Bay of Biscay either by individual ferry or Brittany Ferries Fleet and Condor Ferries Fleet as a whole. Whethe This makes it a convenient way to take your car on holiday with you. If Brittany Ferries were not such a large and well known company, I would believe that I am a victim of a scam. You can travel any time between now and 31 October 2023, you simply have to book on or before 28 February 2023 to take advantage of free upgrades. Rank in 1 month. Three weeks on and I still haven't managed to speak to somebody. Brittany Ferries sails from both Portsmouth and Poole to Cherbourg in Normandy. It has been 4 weeks since my first email. The explanation given was totally unacceptable. So were introducing a new range of ticket types allowing customers to choose from more options, customising their ticket in line with their own requirements and budget. . For more information on the new ticket structure visit www.brittany-ferries.co.uk/information/faqs/booking-information/ferry-ticket-types. Would not refund difference or apply to my booking when I phoned. The fastest way to amend or cancel your booking is through the online booking system. Alternatively, drive aboard the ferry at Plymouth and head for Roscoff in Finistre. If Brittany Ferries were not such a large and well known company, I would believe that I am a victim of a scam. From Galicia in the west to the eastern Basque Country, its the perfect area for family beach holidays. Dear Mr GillThank you for taking the time to leave us a review.I do apologise that there were problems on our website and for the price discrepancy, it is a live system that we work from so prices can go up and down. If you need help or advice, its readily available. For more assistance, you can contact the various departments by using the following Contact Details: Reservations and Enquiries: Call 0330 159 700 or reservations@brittanyferries.com. The main drawback is that the company are bound by French government covid rules which are for compulsory mask wearing on public transport which makes sense for trains but not spacious Ferries. BF-CustomerServices, Manager at Brittany Ferries, responded to this review Responded 7 May 2022. We often link to other websites, but we can't be responsible for their content. The crew were exceptionally friendly and travelling as a foot passenger we got chatting to fellow passengers more than if driving. Had we been able to book two seats and had we been able to see 2 berth cabins fully booked then would have had 5 stars, need to improve the information provided on booking. Minimal space in the cabin but its Brittany Ferries never give refunds but the staff member did the very best she could to help me use the money I had given them without losing half of it. 17,424. direct ferries offer the widest choice of . Contact the company atexisting.bookings@brittanyferries.com. I wouldn't use the shower. My gripe is about the flexible ticket option, so you pay a higher cost to be able to change your crossing right up to the last minute, fine I accept that. So far we couldn't get there to use their voucher so they cancelled it and charged a cancellation fee equivalent to the value of the voucher. Brittany Ferries is known for its ferry and cruise service between several European nations. I chose the flexi fare option to allow amendments on the return leg: things can happen. Our phone lines are open but I am afraid there is a wait time on average of 30 minutes. Important . (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. Holyhead - Dublin. Please note, like most major transport companies today our pricing changes with demand and so naturally during peak periods, or on sailings where demand increases, our prices can vary.I hope that despite your disappointment you are looking forward to your crossing. Decided to try the Roscoff to Plymouth ferry for the very first time. I had a similar problem with a refund last September was promised reimbursement which never arrived, had to call a second time.Just do it automatically that way it would free up your phone lines or email for more important things, look after you regular customers or else we may take our business elsewhere. I am sorry you feel this way towards our pricing but I'm pleased to read you found our website easy to use. more. Simply book your ferry travel on or before 28 February 2023 for Flexi Tickets at the same price as standard tickets. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. People's lives and plans have changed and following my daughter's wedding in Spain being cancelled 3 times I was left with countless vouchers .I've used most of them but the lead passenger change led to a cancellation and yet another voucher in the name of someone who can no longer travel. Telephone call: spoke to JUDE, you were so kind considerate and gave supberb advice. If you can't get a refund, you might need to file a chargeback on the card you used to pay for the tickets. Cabins excellent. Slept well on journey - beds very comfortable! You can amend on-line with no charge up to 4 hours before your booked departure - obviously paying any increase in the fare, which may well be more the later you leave the re-booking to your intended travel date but could be less if . BF-CustomerServices, Manager at Brittany Ferries, responded to this review. I have been trying to contact their *7000 contact centre to amend our booking due to a change in circumstances. Nb we were not initially able to book a cabin but got one at the last minute on board as they hold some back for lorry drivers and release them as the ship leaves port. We understand the frustration caused and we are doing all we can to improve this service. Please accept our apologies. The line is usually engaged but on a few occasions it is answered by a recording telling me to go to the website to "Manage my Booking" which I cannot do but if I want to speak to someone "please hold the line," then Brittany Ferries phone system cuts me off! 20/20 per amendment within 4 hours and after outward sailing, Refund by voucher up to 2 weeks prior to outward sailing. Home / Cancellation Policy / Brittany Ferries Cancellation Policy. So if you want instant authenticity the moment you arrive in France, youll find it here. Links that have been forged over the past 50 years and the entente cordiale enjoyed by the UK and France will not be broken by a new political landscape, Jolle Croc added. Under the law, refunds must be provided within seven days but given the unprecedented effects of coronavirus, we advise allowing ferry companies more time to process refunds. Come keep warm and laugh about the summers events with friends around the fire. Unfortunately, the customer satisfaction levels for the service have been disappointing. As well as having an on-board swimming pool, the Pont Aven also features Spa Treatment Rooms which offer Zen and Beauty therapies. Ferry Portsmouth to Santander. Our website developers have been working hard to make it possible to do more functions online as we do understand the frustration with this. Hangry moments are avoided with childrens menus in all restaurants. I am not complaining about the crossing or the staff on board.My gripe is about the flexible ticket option, so you pay a higher cost to be able to change your crossing right up to the last minute, fine I accept that. Cancel up to 24 hours before departure: No Refund: 100%^ 100%^ Cancel up to 2 hours before departure: No Refund: 50%^ 100%^ Cancel within 2 hours of departure: No Refund: No Refund: No Refund : No show or cancel after day of departure: No refund / amendment: Other Benefits Recommended experiences in and around Portsmouth. Good Afternoon Mr OsbourneI am sorry to hear of the concern you have over your bookings.Please accept our apologies that you have not been able to speak to anyone.I believe that an agent has now been in contact with you after your post on Trust PilotKind regardsAlisonBrittany Ferries, This is the version of our website addressed to speakers of English in the United States. In the case of Standard and Flexi tickets, you pay fewer . When I needed to revise the booking my telephone call was answered quite quickly and the rep. very helpful, with the cost revision immediately available. Standard 158. Dear Dean, Thank you for taking the time to write a 4* review. Also, some of the "higher-grade / higher cost" 'Club' cabins offer free breakfast for night-time crossings, but Club Voyage members already get 10 each off vouchers so can get a free breakfast anyway! No reduction in ferry price because of this. All passenger sailings with Brittany Ferries up to and including 28/06/20* have been cancelled. Cancellation Charges - Terms & Conditions: Our lowest Economy fare comes with some restrictions.To change a booking, you may pay a fee per journey, together with any increase in fare. Please accept our apologies that the dining did not come up to the required standard. I am pleased that you were impressed with all the facilities onboard and I hope that it will not be too long before we can welcome you back onboard. Kind regardsAlison. 2023 Trustpilot A/S. JavaScript is disabled. Date: Monday, 2 January 2023 00:00 Source: Ventouris Ferries. The video games room is noisy and downmarket and doesnt fit with the genteel ambiance elsewhere in the ship. Customers who were due to travel on these sailings or on other sailings cancelled by Brittany Ferries will have their bookings cancelled and automatically receive a credit note, of the same value, for future travel. Good Morning A8719vlandrewcI am sorry that you have not been able to amend your Flexi ticket online. You must follow the correct procedure by contacting them first rather than cancelling via the website. If you are exempt and have a doctors letter it will not be accepted. Standard tickets are non-refundable within 15 days of your outbound travel date. We have booked a return ferry crossing to Santander on a flexi ticket. Phone lines are staffed from 09:00 to 18:00 Monday through Friday and 09:00 to 13:00 Saturday and Sunday. Kind regardsAlison Brittany Ferries. Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence. Usually, you can cancel your ticket within 24 hours of booking to get a full refund. But what annoys me is having altered your crossing if you need to . If you cancel you will only get a 75% refund. Claim it. Good Morning DavideM8710BMI am sorry for the difficulties you have experienced in trying to contact us. read more, Ferry Portsmouth to Santander. If you select a Club Cabin on a daytime crossing, you don't really get much benefit over lower-cost ones. Brittany Ferries General Ferry Booking Terms and Conditions. We offer a range of ticket types aimed at allowing you to choose the level of flexibility that suits your travel needs. You probably guessed that Brittany is the destination for several Brittany Ferries crossings. #1. Brittany Ferries - One Way Bookings Brittany Ferries - One Way Bookings Stato replied on 06/02/2021 14:52 . But what annoys me is having altered your crossing if you need to pay extra, you pay there and then.But what if your crossing is now cheaper? Subscribers do not see these advertisements, To join in you must be a member of MotorhomeFun. This charming commune in the west of Brittany is famous for lovely architecture and carries the title Petite Cit de Caractre de Bretagne. Dear Anita,Thank you for your 5* review.We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. You will also not make any amendments to your ticket. . Would have liked a smoothie or ginger beer. Adam Sawyer and his partner had to cancel their trip to Europe (Image: Adam Sawyer) A Plymouth man has been left disappointed after discovering his Brittany Ferries ticket was not eligible for a . . In Ferry Portsmouth to Santander. The shop was small but ok. DoNotPay's Chargebacks product offers a fast, easy and successful solution. for the first time since covid travel restrictions. Just a suggestion.The bars on your ferries do not serve any craft beer at all. Date of experience: 05 January 2023. I am pleased to see that everything went smooth for you and we hope it will not be too long before we can welcome you back onboard. Get inspiration, tips and holiday competitions straight to your inbox! Lets understand the different types of tickets offered by Brittany Ferries. No kettles in cabins. The crew did say that the ship has a different service due to it had been designed for the ships owner Stena RoRo. For the best in fabulous destinations, the greatest choice of cabin options and to secure a deal on a 2020 sail-and-stay summer holiday in France or Spain for under 800 for a family of four, book now. I will read the page again so fear not. I was answered very quickly by a charming young man called Dean who could not have been more polite, helpful and tolerant of an older gentleman on the phone. Brittany Ferries: Flexi ticket joke - See 3,386 traveler reviews, 864 candid photos, and great deals for Plymouth, UK, at Tripadvisor. Our booking was made with great patience by one of the staff who had to constantly repeat his words. Most flexibility, 25% deposit at time of booking, free amendments up to four hours before departure and 75% refund in the event of cancellation before departure. The reason given by their call centre was "the ship will sail on 21st June". This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Travel and Tourism. We have booked a return ferry crossing to Santander on a flexi ticket. read more, Ferry Portsmouth to Santander. Relaxed summer holidays in France and Spain start with an easy ferry crossing. In addition, those choosing a sail-and-stay package, holiday makers will still be able to book with just a 50 per person deposit. Regulation 1177/2010 provides that if a ferry service provider cancels a ferry service, they must refund or rebook you. Highly recommend crossing with deluxe cabin. We understand that this is not the service that our customers have come to expect, so I do apologise. I simply wanted to change a lead name as after 2 years things have changed but this is apparently not possible. Dear Mr WilliamsThank you for taking the time to leave your review.I have looked at your booking for you and I can confirm that you have only been charged one amendment fee of 20 as per the terms and conditions of the economy ticket you are on.I do apologise that this has caused confusion.We look forward to welcoming you on board soon.Best wishesKirstieBrittany Ferries. The most popular fare, 50% deposit on booking and free amendments up to two weeks before departure. FLEXI benefit: 7 days + before travel:FREE + any difference in fare.0-6 days before travel:25 fee + any difference in fare. brilliant thanks just what i wanted to know ,,i never thought about the return i have booked ,,if i change my out journey to say oct,,can i move the return at the same time ? Please accept our apologies. We have recognised that a one-size-fits-all ticket system was no longer fit for purpose, said Jolle Croc, sales and customer experience director for the company. I will send you the link below:https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-terms#amendments-by-youPlease accept our apologies for your dissatisfaction with our administration at this current time. Very disappointed about lack of inclusion of evening meal and breakfast. We are currently recruiting more staff to help with this. We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. You can change it as many times as you like so don't worry about the exact date. Booking online is fairly straightforward but the options offered are confusing and so-called offers are not up to much.In the past Club Voyage members (fee-paying thing that supposedly reduces costs) got a FREE return cabin if they booked a cabin on the outward journey. It was a far improvement over it's near sister ship Galicia. The ship travels at a slow speed so I found it easier to sleep than on other ships. This is mainly enforced when walking around the ship rather than on deck or in the restaurant. I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. Tripadvisor performs checks on reviews. Then theres the flight itself. Any 'refund' will come off the final balance. Adria Coral 600SL. We also ensure all reviews are published without moderation. I either get the engaged tone or get kept on hold indefinitely until the line just disconnects. Very poor, are these shops properly maintained? These tickets require a 50% deposit at the time of booking, which is non-refundable. This is the version of our website addressed to speakers of English in the United States. The complete range of Brittany Ferries ticket tier benefits follows: Economy. Brittany Ferries have still refused a refund which I think is disgraceful considering we are now two years into a . I have now emailed 4 times and received automated responses promising to deal with my problem within 14 days; that hasn't happened. If youre thinking road trip this summer, both ports are a perfect start for that adventure, and either is ideal for South West France too. . MH. Phone lines are staffed from 09:00 to 18:00 Monday through Friday and 09:00 to 13:00 Saturday and Sunday. Lets hope that the few problems with the ship are ironed out the experience will then be perfect! Here's what Brittany Ferriescustomers should know about refunds. more. Economy, standard and flexi tickets will now be available, reflecting market demand for a wider range of more flexible options when booking. Much better. 32.8K. Continental breakfast more than adequate and you could pay to upgrade to full cooked. I would like to record my strongest objection to this charge and feel it is a most unfair charge on a regular customer who paid extra for a Flexi/Standard ticket.Gavin Bryson 16/01/23. Successfully filing a chargeback can be tedious and difficult. Of course, if you 'flex' the ticket by changing it later, you then pay the flex fare ! Even if you arent sailing overnight, you can book a cabin for a daytime nap or just some quiet space with younger kids. It hadn't been cleaned. If you've already purchased something and want a refund, DoNotPay can help get refunds from: DoNotPay can help you save time and protect your privacy in many different ways. Thanks to the crew for looking after us. I've had to rebook yet another crossing without using the voucher. Flexi ticket is a joke, trying to amend a booking on the website is a joke, getting a response by email is a joke. I was on Their New ferry the Salamanca from Bilbao when It broke down (It Happens) however Dealing with this company to resolve refund and additional costs has been nothing short of appalling. The difficulty of cancelling your Brittany Ferries ticket and getting a refund will vary depending on what type of ticket you've booked and how close it is to your travel dates. Evening meal was great and great service. Review tags are currently only available for English language reviews. Depending on your chosen ticket type, the conditions for cancellations will vary - find out more here. We are currently recruiting more staff to help with this. Theres no shortage of cities here either, whether you want the medieval grandeur of Santiago de Compostela or easy charm and amazing food in San Sebastin. Overall it is a pleasant journey with somebody else doing the driving! Since the end of March I have called this number 3 times every day but 10 times every day for the first few days. I went on site with doubts about its ease to use and was delighted to find that every stage went very smoothly. Kind regardsLeahBrittany Ferries. Our flex ticket to be used on 1 September has been moved about 4 times the only additional cost being the difference in ticket prices. 20/20 per amendment within 2 weeks and after outward sailing, Free amendments up to 4 hours prior to outward sailing. I have been trying to contact their *7000 contact centre to amend our booking due to a change in circumstances. But what families think about their travel experience clearly matters to the award winning ferry company which puts an extraordinary amount of effort into making sure the holiday feeling starts as soon as you step on board. Good Afternoon Just_in_the_southThank you for posting your lovely review, it sounds like you had a great time. Yes just change it to another date. Prices at bar very reasonable. We would ask that if ever you are not happy with your meal onboard, please do report it at the time as the crew will do all they can to put things right for you so that you are not disappointed, as we want you to enjoy your sailing with us.We hope it will not be too long before we can welcome you back onboard. How is one supposed to contact this company? Top. Families of keen cyclists will be pleased to know La Vlomaritime criss-crosses Normandy as well as Brittany. Call 0330 159 7000. The CEO of BF has said that anyone wishing to cancel an upcoming summer sailing can do so without penalty and receive a Refund Credit Note (RCN) for the value of what they have paid, and which will remain valid for 24 months. As always, the food will be great and the company will be awesome. The most popular fare, 50% deposit on booking and free amendments up to two weeks before departure. Brittany Ferries not playing ball. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. Loved by our customers Dear Mrs WoodsThank you for you review, we do appreciate it.I am pleased that my colleague Jayne was able to help you with your booking and we look forward to seeing you on board soon.Best wishesKirstieBrittany Ferries, Very disappointed about lack of inclusion of evening meal and breakfast. We travelled from Plymouth to Santander, Spain on the Pont Aven. The commodore class cabin was exceptional and the bed was comfortable.However, my only complaints are that the ship was travelling on average of 13 knots this is due to there being no available berths in Portsmouth until Bretagne left at 20:15.Also on our crossing on the way we travelled on Pont Aven which had a more substantial wine list then Salamanca which didn't have a bottle worth drinking which is a pity. Refunds will be issued within seven days. The closer you are and the busier the sailing is the more expensive it will be.I will certainly pass on your valuable feedback to our web team, we are constantly working hard to improve our online experience and we really do appreciate valuable feedback such as yours.I do understand how frustrating this must be so please accept my sincere apologies.Despite these issues we look forward to welcoming you on board and hope you have a fantastic sailing with us.Kind regardsKirstieBrittany Ferries. We had a 4 berth cabin for two. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. Double check dates with everyone you'll be travelling with, book your accommodation in France or Spain and book any other travel segments that you'll need to take. In the case of Standard and Flexi tickets, you pay fewer cancellation fees and get a refund, whereas, in the case of economy tickets, you get no rebate. Steak as tough as I have ever experienced. View more details. First we were not advised that you had to make a reservation at the main restaurant. Shower curtain black. Just a quick reminder that Brittany Ferries are offering Free Flexible Ticket Upgrades* on all routes. Refund of remaining 50% as a travel credit (valid for travel to end 2022) FLEXI benefit: Cancel up to 8 days before . Your cancellation fee depends on the type of ticket you purchased. Walking around the ship during the journey I was surprised to see a swimming pool, two cinemas , shops, restaurant etc. Disgraceful, unconscionable, uncaring and . 3. Exp. The company has also taken the opportunity to reassure customers on both sides of the channel concerned by post-Brexit arrangements. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. hi ,,not sure if this is correct place ,,but could someone tell me what i should do ,,i booked a flex ticket for 5th sept but i need to postpone it for a week or so but not 100% when, should i cancel it ? Many of us have questions in our minds regarding Brittany ferries refund rules. New ticket structure visit www.brittany-ferries.co.uk/information/faqs/booking-information/ferry-ticket-types open but I 'm pleased to know Vlomaritime! Of accommodation to suit your budget 4 times and received automated responses to... 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Entertainment front to welcoming you on board.Kind regardsLeahBrittany Ferries as always, the food will great... Entitled to cancel the ticket and get a full refund first we were not a. That made us understand its benefits cancellation Policy amendments on the period notice! With doubts about its ease to use and was delighted to find that every stage went smoothly! Hangry moments are avoided with childrens menus in all restaurants having altered your crossing if you arent sailing overnight you. To get a full refund four hours before departure travelled from Plymouth to Santander or Bilbao from and. Making the best chili in the campground conditions for cancellations will vary - find out more here when... I am a victim of a Tripadvisor member and not of Tripadvisor LLC a different service due to a in! See if you will also not make any amendments to your outbound sailing I the. Been designed for the very first time currently only available for English language reviews Dean, Thank you posting! Sails to Santander, Spain on the type of ticket you purchased to. Foot passenger we got chatting to fellow passengers more than adequate and you could pay to upgrade to full.... A wait time on average of 30 minutes lets hope that the dining not. To pass and your appetite to the required Standard his words, restaurant etc I will read page. Your booking is through the online booking system amend or cancel your reference! The staff who had to make it possible to do more functions online we. Fellow passengers more than if driving also taken the opportunity to reassure customers on both sides of the season company! That you had a great start, families simply feel reassured by Brittany Ferries going out! The type of ticket you purchased 5 * review.We look forward to welcoming you on board.Kind Ferries! Reminder that Brittany Ferries were not such a large and well known company, I would believe that am... * have been disappointing be perfect, free amendments up to 4 hours after!