The government is collecting travel info and use it to track people who are supposed to quarantine and those folks are required to login each day and report in. Pat, I filled out arrivecan to return from the USA on July 5th. I dont see any RCC cruises disembarking in Whittier; just Anchorage (Seward). If it expires, request a new code to set up your account. While logic might suggest that you wouldn't need an ArriveCAN submission for a cruise that departs Canada and terminates in the US, the government requirement is that you must make an ArriveCAN submission for any cruise that arrives or departs Canada. I'm reaching out to you because you both seem very knowledgeable about ArriveCan and the cruise specific forums are just confusing me more than everso my question, I will do ArriveCan on Thursday for my flight into Vancouver on Fridaymy cruise starts Sunday, so still within the 72 hours of completing ArriveCan. Thanks & Regards. ArriveCAN Submission Failed I've seen others have the same problem when they've tried to use ArriveCAN - you get to the screen where you upload proof of vaccine and the status bar gets to about 12% and then you get an error that says submission failed. I have been following and trying to digest ArriveCan. Reading down further in the section of instructions you provided will reveal the following: Maybe that changed since my cruise in May leaving Vancouver. Prior to returning to Canada from a road trip, tried for four hours to get this useless, idiotic form to work. Travelers can also submit their information by signing in online at I seem to remember us chatting about another cruise years ago that you had to cancel. If you are a ArriveCAN customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using ArriveCAN. Some of the areas during registration were hard to get to because they would be covered up by some message. Prevent apps from taking your money without permission. and password . A new version of ArriveCANlaunched in July 2021, when Canada began easing public health restrictions on people coming into Canada. Keep getting message Please check that the email address and password you entered are correct, and that your device is connected to the internet. I have tried numerous times to use the forgot password feature and gotten verification codes. But how can you cross now? Step 1: Create an account on ArriveCAN. It did get up to 22% on at least one attempt. We dont need to go to Canada. App answered with an error: code PF - 400. Pressed Reset Password and reset code will be sent to my email. I have tried to complete the sign up. arrow_forward. I'm not clear on this itinerary. Nothing received. 2. Travellerswho are staying within Canada throughout their entire journey orwho are leaving Canada and not returning dont have to complete ArriveCAN. said he would happily use the app as a pre-screening tool, adding he's had no problems with using it in the past. Yeah, they need to get rid of this. I went online and disscovered that there were numerous issues with people trying unseccessfuly to use the app at the airport. thanks! After downloading vaccine info..saves info to 80%, and then freezes.tried 3 times same result. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. How do I change my email address on my Arrivecan. It will not let me have a code either help please. This is not new. Stayed at 0% completed. Now the app says "Loading. Do I submit my info within 72 hours of boarding in Vancouver, on May 11. Here are my conclusions: 1. ArriveCAN still contains Advance CBSA Declaration, which allows you to answer customs and immigration questions up to 72 hours in advance of flying into Canada. Stays on 0%. I am using an iPhone XR with IOS version 15.5. How do I resolve this problem. As of April 1, 2022: The COVID-19 pre-entry testing requirement to Canada was removed. A complicated app that requires to capture your passport, drivers license and COVID results but in reality you dont To create an account, visit the ArriveCAN website or download the ArriveCAN app. I was at the entry at Campobello. Individuals who plan on entering Canada must submit this information through the app before they board a flight to Canada., Click here to reload the page in order to enable certain features, in another country for a cruise that will enter Canada. To resolve ArriveCAN network issues, Reset phone network settings: On iphone, Goto "Settings" "General" "Reset" "Reset Network Settings". Your real card info stays hidden. My internet works fine. my internet connection with smartphone is fine, I filled all details but error code PQ-400 appeared saying "Please ensure you are connected to the internet and try again" when I finally submit. There is nothing new here and it is all quite simple. I tried a trial run of the app. ArriveCAN no longer collects information on behalf Complete guide to troubleshoot ArriveCAN app on iOS and Android devices. I may need to retract my post. When submitting the form in Arrivecan mobile app I get 1-TR error. This is a Reddit dedicated to discussions about the ongoing COVID-19 coronavirus global pandemic as it relates to Canada. Wont be able to submit and freeze at Please wait while your ArriveCan is submitted at 0%. I receive a message Thanks. Code 5 - 503 Generating error code PQ-503. Code 1-TR ArriveCAN no longer collects information on behalf Far too difficult for a 71 year old to first understand the 72 hour time limit when we have to be at the airport 3 hours ahead and we board the plane at least 20-30 minutes ahead. Announcing Our 2023 Cruisers' Choice Award Winners! Little did I know, I had all my information by hand and I was immediately refused by Canadian officers because I did not have proof that I needed a NEGATIVE PCR test. Contact ArriveCAN Support Published by Canada Border Services Agency on 2023-01-31 About: Notice: Starting October 1, 2022, all COVID-19 border requirements, including vaccination, mandatory use of ArriveCAN, and any testing and quarantine/isolation requirements will end for all travellers entering Canada whether by land, air or sea. Still the same result. With the government set to make the app optional, here's a breakdown of what ArriveCAN was built to do, why it's so contentious and what possible uses it might have in the future. If one flys into Canada to take a cruise, an ArriveCAN submission must be made prior to entry. My status is also ok if I use my wifes app as an additional passenger . Got as far with the Arrive Can Ap as to submit but when I clicked on submit & the next page appeared with a circle saying 0% & please wait while your Arrive Can form is submitted & nothing more happened. I will be returning in September. ArriveCAN will send a 6-digit verification code to your email address. It is currently available to international air travellers who enter Canada at selected airports. If you haven't received the code after a few minutes: make sure you entered the correct email address in ArriveCAN check your spam, junk, and/or promotions folder Also as of November 21, 2020, all individuals entering Canada, regardless of method of travel, must provide information through the ArriveCAN app or toll-free number. Submission failed. Notice: Starting October 1, 2022, all COVID-19 border requirements, including vaccination, mandatory use of this app, and any testing and quarantine/isolation requirements will end for all travellers entering Canada whether by land, air or sea. What says he supports the requirement if arriving by air? I did! I appreciate all your help, you've already helped me so much and you don't even know it. In the event of a system outage where ArriveCAN becomes unavailable, individuals entering Canada will be allowed to fill out a paper version of the form when they arrive. I can also not manually tyle in my arrival date and time, so I cannot get any further with my application. You can provide information for up to 8 travellers, including yourself, in a single submission. ArriveCAN no longer asks about negative tests. The app is frozen. You only need to fill in ArriveCAN once; withing 72 hours of embarkation on May 11. It also cuts into your freedom of movement by restricting you to one border crossing designated on the form. Reddit and its partners use cookies and similar technologies to provide you with a better experience. But read latest 72 hours. The only reason one might have to make a second ArriveCAN submission is because they are entering the country a second time. We are totally discusted with the way we are being treated. Hangs at 80 percent..Uninstalled and reinstalled sane issue..latest version. It is called traceability. Will they understand this at the border? All to no avail. After clicking on "Public Health requirements" there is no acknowlegement button for the admonition. I went back and selected it and it submitted fine after. I entered the wrong email address how to do I change my email address in my profile, thank you. I tried all possible border crossing names but none was accepted. I get 'Code PQ - 503' when submitting my form. Remember, the identities of travellers included in ArriveCAN must match their passports. whether by land, air or sea. I completed our info today. Submission of ArriveCAN form has been at 0% for over an hour. Our structure is explained in more detail on our Legal Information page. completed the form but unable to submit though connected to internet. . vaccination, mandatory use of ArriveCAN, and any testing and It comes up with a red asterisk indicating a required field. But it only takes a minute or 2. How are you entering into Canada: Entry by marine. Otherwise, we can submit all that information in-person at the port of entry. The first part is for everyone coming into Canada by car, train, or plane. We had to complete ArriveCan prior to arriving in Halifax. This goes for ANY person entering the country. If I had waited until departure date to complete and submit within 72 hours, this sign-in issue would have cost me in terms of a cancelled motel reservation. I keep receiving a PQ -503 code and can't submit My internet works just fine!!!! This applies even if your second ArriveCAN submission is within 72 hours of the first submission. How do i proceed? Numerous countries require proof of vaccination for different endemic diseases to enter. I was not feeling well so I stayed another day, now it won't let me log in to complete the ArriveCan as I am able to go home today. You will require one for the Seward to Vancouver trip. I believe that you are on the7-Day Glacier Discovery Northbound that embarks in Vancouver but disembarks in Whittier, Alaska. I have entered all the information required, but when I try to submit it I keep getting an error "Submission Failed - Code PF-400". Don't confuse the ArriveCan requirements with Princess's covid test requirements. . You will need to show your ArriveCAN code at the airport when you check in to your flight to leave the US. On the 6th and 7th received request to confirm quarantine. Dont know what Im supposed to be doing, impossible to get a code, The app won't accept date and time of arrival. COVID-19: How will coronavirus impact your business? Do I submit my info within 72 hours of boarding in Vancouver, on May 11,or within 72 hours of disembarking on 25. I tried 3 or 4 times until I understood that. Am travelling very soon. said he found the app fairly straightforward but he won't use it once it's optional because he wants toreduce his digital footprint. Scan this QR code to download the app now. Very frustrating as I have to keep uploading the documents. What is silly is requiring guest to submit a SECOND arriveCan app prior to departing Canada via cruise ship after submitting one to enter the country. Comment dois-je procder? Still getting error messages!!!! "For those people who are comfortable and have found a way to use it, then maybe they can be in a separate [customs] line," she said. My details are on the account but I have no receipt. Tried to reset password again several times. This needs to be uploaded to the app/website AND recommends you have hard copies. Traveling on the 2nd August what can I do? Some issues cannot be easily resolved through online tutorials or self help. Thanks - Thanks! Please advise. Never receive an email to reset. Still not sure of ArriveCan rules. The purpose of ArriveCan is to confirm vaccination status. I uploaded a 2nd photo of my vaccination card showing 4 Pzier vaccinations. Do not understand why. Nothing happened. Once your identity has been confirmed, your Advance CBSA Declaration will be retrieved from this app for you to review and certify. While there are a number of current GOC documents stating that you need to use ArriveCAN to board a cruise within Canada, I just tried to enter a Vancouver-Whittier cruise without success. I submitted all the info for the Covid vaccinations that I received . I DO NOT RECEIVE A CODE TO ALLOW CHANGE OF MY PASSWORD. Thanks in advance. As travel started to reach pre-pandemic levels this summer, the ArriveCANapp began to face someheavyscrutiny. Please help me. I froze at 80%. I am keep getting a porque 503 error, and internet work just fine. Appleton said, adding that he'd rather use his Nexus pass. I have excellent internet connection bit continues to fail. We were there for a family get together for a few hours then returned to Vermont. Rachel. We had to do the ArriveCan to get back into Canada!!! Still hope to meet you on a ship some day. We planned to leave on 8/31 but it's not looking good at all. Yes, you will need a new ArriveCAN submission before boarding. ArriveCAN still contains Advance CBSA Declaration, which allows you to answer customs and immigration questions up to 72 hours in . I don't have a smart phone, so already at disadvantage. I have all the required documentation, passport, Vaccine documents, etc. Told I was sent email with code but it did not arrive. I would really like to go and visit my brother in Vancouver Canada. We live on the border and looked forwarded to traveling again in Quebec as we shopped there a lot at one time. Powered by Invision Community. After filling out my details there and receiving my QR code, the same QR code was available within the app on my iPhone as well. The first time it completed at the end and stopped at 80% and froze. By submitting your customs and immigration information in advance, you will spend less time at a primary inspection kiosk (PIK) or eGate when you arrive at the airport. No email. If an individual does not have access to the App or online portal, they can complete ArriveCAN by calling the toll-free line 1-833-641-0343. The information they provide when they call must match what you submitted in ArriveCAN on their behalf. Follow these steps to resolve intermittent ArriveCAN app issues: This issue is usually caused by your network. Completed all the information requested in the app and it keeps sending a Code 5 - 503 error and cannot submit the information. It's a joke. App freezes when I get to arrival airport. Cannot download APP. I can not retrieve my password. We boarded in Vancouver on Aug 16 and did a b2b. You say that the correct passport number starts with a "C," but mine starts with an "A." No positive test. App will not progress beyond contact details entry. How do I fix that so app works. The submission made for boarding is used. ArriveCAN I get an error message PQ - 503 transmission failed not connected to internet. Privacy Policy. Please can you provide some assistance. This code is valid for 24 hours. Unable to submit final form and stalls. I am unable to resolve code PF-400, Have tried several times to do arrive Canada. We did ArriveCan before leaving home. Also you wanted covid tests to be within 72 hours which puts it very close to departure time and date. David Roughleyfrom B.C. Been trying for 3 days twice a day. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises. Maybe they should adopt the system that the Puerto Vallarta had for many years, push the big red button, red light comes on too bad you get the full inspection, green light, off you go have a nice vacation. Using your Justuseapp card, signup for unlimited subscriptions and free trials without worry. I have your answer. I have the most update to date version of the app and have tried this multiple times already. quarantine/isolation requirements will end for all travellers entering Canada The traveller is responsible for ensuring they're compliant with the requirements for entry into Canada. If changes are required, you can edit and update your declaration prior to certification. How do I correct this? Otherwise the submission would have to be made sometime during the voyage before returning to Canada. To receive an ArriveCAN confirmation receipt, which may be shown to CBSA officers; and. You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. You do not need to upload Covid test results into ArriveCan, since a Covid test is not required for entry into Canada. Moderated for relevancy and science but not for opinion. For me, the app was a complete non-starter. Cant get it to work. An official announcement is expected Monday, according to the source. Thank you, Hi, ArriveCAN now includes the new, optional Advance CBSA Declaration feature for travellers arriving at selected Canadian airports. Let me know Or both? Im planning to cross the border by car at the International Falls crossing, tomorrow, June 17, 2022. How do I resolve the error Code PF-400 issue. While some travellers say they'll be glad when theyno longer have touse the ArriveCAN app when entering Canada, others say there might still be some use for the tool. Checked and double checked and all is correct tried uninstalling and reinstalling still no progress. I am glad I did. I am having issues submitting my details via the Arrivecan app. Later in July, the government said a glitch in the app incorrectly told travellers to quarantine whenthey didn't have to. our ArriveCAN was checked at the cruise terminal when we embarked. Cant log in because the password wasnt recognized and the request to reset password wasnt answered with an email containing a verification code. I have tried to delete my account so I can start over but have not been successful doing that either. Cleared app cache & uninstalled/reinstalled app. How do you manage not to get asked the country of original departure question? Hello Sir/Madam, I called the help line and was informed that many other people are getting the same error message and the emails should be ignored for now. We have had all of shots and are healthly .The arrivecan app. Krista Schofer How can I fix this? Advice? I could be wrong but I believe your second entry is if your pre cruise trip is longer than 72 hours. Everything had to be electronically documented on the Arrive Canada App and again I didnt know since their website was not updated. Something's broken on your end. It didnt ask me for a disembarkation port. #ircc #cbsa #canadaCanada Border Services Agency has launched the ArriveCAN mobile app to make it easier for travelers to provide their contact information upon entering the country. ET; 8 a.m. to 8 p.m. Very frustrating and no I will not be coming to Canada again. The first entry is your Vancouver flight on Friday. In June, the government announced an additional feature ofthe app that would allow passengers to fill out aCanada Border Services Agency declaration form ahead of their arrival at customs. Please advise. Further, submitting this information through the ArriveCAN app will result in reduced border processing time and physical contact between entrants to Canada, border services agents, and public health officials. They are separate things. Just posted above. Then it tls me to wait 12 seconds or 46 seconds & it times me out. I am living in Mexico. Will I need to upload my pre cruise Covid test results as well? I cannot navigate to the next month, or even click on days outside the next 5 days as everything is greyed out. Im sure well get to meet some day. They said that the ArriveCAN app is having technical difficulties and to try to submit the info on the app at a later time. WE HAVE COMPLETED ALL THE DETAILS BUT WHEN WE TRY TO SUBMIT IT, WE GET A FAILURE CODE OF PQ - 400. My phone has failed. Any advice to get this app to work? I seem to remember us chatting about another cruise years ago that you had to cancel. Trip in 2 days. And then a screen says that I am not elgible to enter Canada. I have created an account for ArriveCAN but forgot my password. Freezing while submitting form. Princess Alaska cruisers with Vancouver departure any comments on this? after completing all details, the screen hangs with comment "please wait while your Arrive Can form is submitted". For some reason my iPad did not record my password the first time I set up the ArriveCan app. When i get to arrival date i get 2 options 2025 or 2026 i am arriving Vancouver by cruse ship on the 18 may 2023 and departing on the 22 May 2023 by air. And when I tried to create a separate account for the other traveller through the web browser, the system wouldn't allow me to input the vaccine date. Each time I enter the first chapter of the document number, I get the following error: The document number is 7 to 17 alphanumeric characters. This was the day after they had opened the border. Be safe from hackers and unwanted bills. I am arriving in Montreal. Darren Major is a senior writer for CBC's Parliamentary Bureau. Comments? Also, I had a bad experience with officers from BOTH sides. We have completed all the details but when i try to submit it, i get a failure of PF - 400 after 16%. *BOTH American and Canadian border websites must act updated 24/7 on how you need requirements to cross the border. Upon your entry to Canada by air or at a land border crossing, the border services officer may notify you that youve been randomly selected for a mandatory arrival test. Use this when: - you'll all stay together at the same address for the entire quarantine or isolation period and - you have their permission to collect and share this information _____ We need to do this soon to be able to board the cruise ship this Sunday. of Public Health Agency of Canada. This app is not useable. I wanted to check the app in advance of our trip to see if there would be any issues. "I'm sure the government would do everything it can to protect the data [the app collects]," he said. Some are saying that its a requirement by Royal Caribbean based on this: . If an individual does not have access to the App or online portal, they can complete ArriveCAN by calling the toll-free line 1-833-641-0343. I tried to set up an ARRIVECAN account for a friend who is going to Canada on Monday, 8/16/2021. There are other ways of doing it." Asks for quarantine details and negative covid test even though Ive uploaded vaccine passport? On 5/18/2022 at 8:42 AM, Kellie in Texas said: Question 2: When you . After submitting, the ArriveCAN app will upload your documentation and required information into its system. Nothing on my emails. Powered by Invision Community. A Windsor woman is warning cross-border travellers that failing to submit all the required information via the ArriveCAN app can have consequences. 2023 Gowling WLG International Limited. Otherwise the submission would have to be made sometime during the voyage before returning to Canada. Have entered all my information in ArriveCan app. See the most current requirements and guidance. You have to fill out the health form (think Princess) within 72 hours of arrival into Canada. I pray Canada will not disappoint on our first vacation out of the country in several years and first land tour in Canada. It is after so many times of trying impossible to use ArriveCan. this app still contains Advance CBSA Declaration, which allows you to answer customs and immigration questions up to 72 hours in advance of flying into Canada. click "Force Stop". Do I really need to do ArriveCan twice? Every time one enters Canada one has to complete an ArriveCAN submission. All went ok till the very end, it advised me that my application was refused, no explanation. Not knowing better, used the address on my desk top to fill out the form but I will be using my cell phone when I am travelling, It is g-mail address. The last problem may be an iOS problem but I am sure the app developers could have avoided that - like all the other app developers who managed to do so. Bottom border line of page just blinks at a rapid pace. I have been trying all evening to log into my Arrivecan app. App has been stuck for 30 minutes now on "Please wait while your ArriveCAN traveller is saved" - showing 12% hasn't moved at all. Ive tried to create an account over the past couple weeks but app continues to show Loading. Well be doing those Saturday morning with telehealth monitoring. I got as far as "Please wait wihile your ArriveCAN traveller is saved". And I wasn't sure what you were asking. HELP! ArriveCAN is not providing additional detail, just advance notice of travel.