Unfortunately, my **** application was checked and I could not get my passport back before the event date. If you are the sender of the package, you can change the delivery address via your UPS account. Use our FAQ Hub to easily access our most-asked questions about tracking, delivery, account management, billingand much more. 3. Such fees and charges may vary. Breach of these terms or rules could result in the termination of your license or right to attend the event without refund. Exceeding these limits may result in cancellation of orders without notice. On April 1, 2023, I purchased two tickets from Stubhub for the event for $130.00. I asked to talk to a manager, but apparently one isn't available for ***** hours. How do I change my delivery? By clicking Next, you agree to the AXS.com Terms and Conditions. Most likely, the sender will be able to provide you with information on where the package should be delivered, such as the correct address or persons name. Remember, in order to prevent ticket misuse or to comply with any applicable requirements such as related to the ADA, our Client may at their discretion require the person purchasing tickets to be the person that uses the ticket, and therefore may require verification of identity at entry. ****Additional transportation charges may apply if outside original delivery area. To begin, contact UPS directly and speak to a customer service representative. Hi I'm ********* from **. Yes, you can change your delivery address with UPS before the first attempt. AXS holds onto funds from resale of tickets. The Service cannot be responsible for transactions that were not completed or for assumptions that a transaction was completed even though you did not receive a confirmation. I missed the delivery of my package and got a notice instead. I understand your frustration with this matter at this time the only method of delivery available for this event is Will Call. After this horrible customer service experience, I'm debating whether I should just take this issue up through my AMEX card and not go to the festival. The tickets were canceled due to fraudulent activity on the part of the original purchaser (the person who transferred the tickets to you). Yes, police can investigate missing parcels. AXS acts as a sales agent of its Clients with respect to ticket sales, and therefore AXS will apply also to our Client with respect to that Clients actions, rights, or obligations with respect to the purchase, sale or use of tickets or attendance at an event, and to the Clients use of the Service to list, sell, issue and deliver tickets. Events may be postponed or canceled for a variety of reasons. This Agreement is incorporated into the Terms of Use and, in addition to the Privacy Policy, the following terms and conditions (this Agreement) apply to all listings and transactions on the Service and sale or use of tickets issued via the Service, whether issued by AXS or Clients. 2. After spending a couple of hours taking this issue up with AXS, I am told "We do not send out empty boxes" and that the best they can do for me is have me pick up my replacement wristband at will-call. A fee will be charged for additional requests. You are urged to review all pages displayed during your completion of a purchase. Hand your package to your friend when it arrives or change your shipping address to theirs (it will still have your name on it though so please alert your friend). Your email address will not be published. Will Call . We recommend that you review the official terms and conditions and other rules of each event and venue to which you hold tickets. You can access the help page through the main page and then look for the Chat with a Representative option. For online events, Holder may not download the event or otherwise record or make a copy of any portion of the event, and Holder may not use, reproduce, modify, display, publicly perform, distribute, make available, or create derivative works of any portion of an online event. I discussed with AXS customer service about the refund issue, but they turned down the request and kept asking me to resell this ticket to others. Upon further review I do not see where you were told that your refund was denied. Create a SeatGeek account with the same email you used to purchase these tickets on Ticketmaster. Any ticket issued via the Service is a revocable license. At first, they needed the last 4 digits of the credit card I used. If the address cannot be corrected, the package will need to be returned. in the event description page, in pop-up boxes, or in an email). Service Alert Due to Situation in Ukraine. All photography, filming and other recordings of the event are PROHIBITED. In some instances, the sale transaction for the Service may be processed by our Client directly using their own payment processor, and in these cases the charge listed on your statement may list our Clients or the venues name. I have spent the last six weeks trying to receive just an approximate date. We act on your behalf, as seller, when listing or reselling tickets. I called as soon as I opened the package and saw that there was nothing (other than the paper) inside. If the address was correct, then the company that shipped the package is responsible, as the company should have verified the correctness of the address and taken steps to ensure the package was delivered to the proper location. We have updated our list of supported web browsers. We do not review, nor do we warrant or guarantee, the accuracy of any information provided by Resale Ticket. comments sorted by Best Top New Controversial Q&A Add a Comment Please contact us at **************************************** if we need to update your method of delivery. We have made changes to our Privacy Policy. ADDITIONAL TERMS. . For UPS, you can track the package and update the address from the tracking page. The tickets are no longer valid and will not gain you entry to the event. All completed transactions are final, so please be sure that you have selected the proper event, tickets, or other items prior to completing your purchase. Yes, UPS does have a live chat feature. How do I correct my shipping address? - FedEx Holder also understands that at an event, the Holder assumes and bears all risks of inclement weather or force majeure events (including injury or cancellation). Of course, we do not have the name of the person who transferred the tickets to us. Therefore, the ultimate responsibility of a package being delivered to the wrong address lies with the shipper or sender. You also agree to pay any applicable sales or other taxes, including, but not limited to, any applicable admissions tax. Depending on the situation, you may need to contact the sender of the package to confirm the change. Click on Selling Info. Be the first to know. Do Not Sell or Share My Personal Information, Specify where at my home to leave packages, Deliver my packages to another address****, Deliver to a UPS Access Point location*. You will then be asked to provide the address you want the package to be delivered to. Need a username? Changing Shipping Address : r/Coachella - Reddit How do I update my personal information? - AXS Help Center After calling several times to have them address my issue, nobody was able to help and they all gave me false hope and incorrect information. In the event you are hurt or believe there is a security issue, please contact an usher or security personnel immediately. If tickets are mailed, they will be sent to the address provided by the purchaser at the time of purchase. Thank you for contacting AXS. The availability of tickets is subject to change. For these reasons and others, the tickets and/or parking rights available for a given event can and do change rapidly. By purchasing tickets you are agreeing to such terms and conditions of the MLS home team. If you missed a delivery, you received a UPS Delivery Notice letting you know that your driver was unable to deliver your package. This means that you agree that we will have authority to conclude a sale of your tickets to a buyer on your behalf once you have told us to list the corresponding tickets for resale. There may be additional terms applicable to the sale and use of tickets listed on the Service, which will be disclosed to you during the purchase process. After upgrading, members can use My Choice to manage these packages. Holder agrees not to record or transmit, or aid in recording or transmitting, any description, account, picture, or reproduction of the event. Listings will be deemed to be in effect from the time the Service processes the listing action until the earlier of (i) the time the Service processes the expiration or withdrawal of the listing or (ii) the time the System completes the processing of a retraction action for that listing. For tickets to events located in Canada, the Service is provided by AXS Group Canada. They will ask you to return the package to the sender. UPS My Choice offers two levels of membership: Basic (free) or Premium (paid). *Sometimes, shippers restrict change delivery options based on package contents. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,600],'remodelormove_com-mobile-leaderboard-2','ezslot_29',167,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-2-0');The shipper should also be responsible for making sure the package is able to be tracked. What do I do? To do this on the date of the concert! Well guide you through the process. How do I make changes to a delivery I have sent? The customer service team should be able to help you update the delivery address. And if youre a business owner or high-volume shipper, check out the many benefits of acustomized tracking dashboard. To do this, sign in to the account where you shipped the package, select the tracking number, and then select Change Delivery Address. ***Premium members get two free confirmed 2-hour delivery window requests per year. If any Holder does not comply with any laws, mandates, health orders or directives, promoter or venue terms, conditions or rules, then the promoter or venue operator may refuse admission or require any Holder to leave the venue and you/Holder will not be entitled to a refund. Members are charged an additional fee for each confirmed 2-hour delivery window request. When you buy a ticket listed on the Service as a resale ticket, you are buying directly from the seller of that ticket. WARNING: COVID-19 is an extremely contagious disease that can lead to severe illness and death. There are no suggested results at this time. If you need to change or correct a delivery address before the package is delivered, log in to your FedEx account, go to our tracking page, and follow these steps: Enter your tracking number or reference number. I have to make travel plans. PROMOTION RESTRICTIONS. They asked for these documents to change a damn name. Sign up now. E-mail address is required to create an account. Our helpline allows current and potential customers to manage/set-up their account information in any way that is permitted by the Service. Delivery change requested refers to a request from a customer to change the details of their delivery. You can do it all in one place. Need to change your address after you've placed an order? Finally, as a seller of tickets, you agree never to specify or include any of the following in connection with a listing on our Service: Generally, tickets can be transferred via mobile delivery from your AXS account to another person, unless our Client has prohibited transfer or resale and disclosed such prohibition during the checkout process on our Service, prior to completion of purchase. We or the Client have the right to reject or cancel any purchase, including if we suspect fraud or any other issues with payment or suspicious account activity or for other suspected violations of this Agreement or our Terms of Use. AXS complies with any obligation it may have to provide information to tax or other compliance authorities, including with respect to anti-fraud and/or anti-money laundering efforts. Unfortunately your request is denied. I am sorry to hear that your order was not received. We do not guarantee that any online event will be available in any particular format or that an event will be compatible with any specific system, application, or device. We cannot offer a refund as AXS purchase policy and the event promotion team state that all sales are final. This response is final and will not be reevaluated. We and designated personnel of the applicable Client are authorized to perform any action on your behalf that you could otherwise perform if instructed by someone in possession of your account authorization information. x, Hello! You must supply the required Payment Method and/or other personal information in order to complete your purchase. Thanks for signing up for the event guide! SAFETY AND SECURITY. There may be circumstances in which we make your tickets available for your collection at the box office of the venue at which the event will be held. This can be found on their website, specifically the Help page. tickets sold directly by the event organizer, promoter, sports team or venue that puts on the event) (each a Primary Ticket and collectively, the Primary Tickets) purchased on the Service are typically subject to a per-ticket convenience charge and a per-order handling or processing charge. Welcome | USPS No refunds are offered for online (virtual) events unless the event is canceled. If we suspect, in our sole discretion, fraudulent or other illegal activity (whether from the buyer or seller of any transaction). If you need to change your name or email address, you will need to access your account on AXS.com. Be sure to inquire about the process for a return, as it can vary depending on the options available. Click on Your Account. My sister and I were very excited to see Muse. You will be advised of any such limits during the purchase process, or by a system limitation on the number of tickets you may purchase during your online session. Install the AXS app before your event. Event date, time, talent, participants and rosters are subject to change without notice. To access our helpline services, current customers must provide specific personally identifiable information that matches the current information in the account. Please review the purchase agreement linked in the email as well as the excerpt provided. Thank you for contacting AXS. Rent/Renew a PO Box. Copyright 1994- In most instances, tickets delivered via mobile delivery to your AXS account will not incur a delivery charge. The promoters of the event reserve the right to change ticket prices, event location, restrict selling/transferring and seating assignments based upon supply and demand for the event. After talking to AXS through an online chat (I have screen shots of the chat) she informed me it was a policy and there was nothing she could do, stating it's a policy..but this policy is nowhere to be found until AFTER you purchase tickets. Reroute your package to a different location or change the delivery date. At NO time BEFORE I purchased these tickets, was there any mention of not being able to transfer tickets until a specified date. A fee will be charged for additional requests. You may also need to contact your shipper, as additional compensation may be offered in some cases. Information sent to the email address you provide will be deemed to be delivered to you, regardless whether you check your email, provide an incorrect address, or if the message is marked as junk or spam., Assumption of Risk, Waiver & Limitation of Liability. Please be advised that all sales are final no refunds or exchanges as per the AXS purchase agreement. Violation thereof is grounds for revocation, seizure or cancellation without refund. You can do this through the UPS website or by calling their customer service. This includes entering the wrong information when the package was shipped, such as an incorrect street address or zip code. The AXS app no longer supports WiFi and this can cause your tickets not to appear. Note: UPS Delivery Intercept is available within the U.S. and Puerto Rico. I contacted *** and **** to no avail. Create an AXS Coachella Fan account now or update your current AXS information here. If a person has already filed a complaint with the post office or carrier that delivered the package, and the investigation has been closed with no success, they may contact the police to report the package as stolen. By entering the venue for the event, each Holder agrees to the following: Each Holder agrees to comply with the following terms and conditions regarding tickets and attendance at an event: If you have any questions regarding this Agreement, please contact us at [emailprotected] or by mail at: AXS GROUP LLC425 West 11th Street, Suite 100Los Angeles, CA 90015Attn: Purchase Agreement - AXS888.929.7849. You will also be entering into a separate contract with the buyer, allowing us to transfer your tickets and the corresponding tickets to them. **SurePost packages are upgraded to UPS Ground, which are delivered by UPS, not the U.S. **SurePost packages are upgraded to UPS Ground, which are delivered by UPS, not the U.S. Welcome to USPS.com. For more information, visit Data Security Page, FedEx customer service: Welcome to the FAQ Hub, You can get monitor and take more control of your, Customer Support Frequently Asked Questions | FedEx, Shipping | FedEx - Frequently Asked Questions, Enter your tracking number or reference number., Enter edits to your delivery address and click, Enter your contact information, in case we need to reach out to you, then click. You also agree to pay any applicable sales or other taxes, including, but not limited to, any applicable admissions tax.You are urged to review all pages displayed during your completion of a purchase. Our sales fee will be assessed against you as the seller of any ticket(s) that are sold or offered for sale, as well as any taxes that may apply, both of which will be deducted from the transaction amount due to you. RECORDING/PHOTOGRAPHY/OTHER RESTRICTIONS. In order to collect your tickets at the box office, you will be asked for order confirmation, proof of identity and the Payment Method used for the transaction. Next to the address you want to remove, click the pencil icon . How can we possibly contact them with a question? Members are charged an additional fee for each confirmed 2-hour delivery window request. There is no charge for members with a UAP Preference to redirect all packages directly to a UPS Access Point location. If you purchased your ticket via the Service (whether it is a Primary or Resale ticket), refunds will be issued by AXS or our Client to the Payment Method used to make your purchase, as follows: If an event is rescheduled, we will try to offer a ticket with the same value or in the same location as the one you originally purchased, although that is not always possible. On the first delivery attempt, a shipping label is left at the recipients door. If you decide to purchase tickets, merchandise, parking or other items via the Service, you agree to pay, in addition to the price for the tickets or other items, other fees and charges that we impose or collect on behalf of our Clients, or that our Clients collect, such as convenience fees, handling fees, delivery fees and any other miscellaneous fees.
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